Salesforce Consulting Services
MagicFuse is a Salesforce development and consulting partner focused on building reliable, scalable solutions. With 11+ years of experience, 170+ delivered projects, and a team holding 250+ Salesforce certifications, we help companies set up CRM systems, implement marketing automation, integrate complex systems, and add AI features like Einstein and Agentforce. We also built the secure, scalable Salesforce managed package behind the Painkiller app for Elements.cloud, a B2B SaaS platform for mapping, documenting, and governing business processes.
Case Studies
Agentforce for Hospitality Automation
Challenges
Delivering real-time, location-aware guest responses, speeding up disruption (“glitch”) reporting, and ensuring accurate Salesforce data capture.
Solutions
Integrated Google Maps API for local intelligence, built a custom “Glitch” object with guided flows, configured Omni-Channel routing, embedded guest messaging, and deployed Agentforce in Experience Cloud.
Technologies Used
Agentforce, Apex, Flows, REST API, Postman, Service Cloud, Experience Cloud
Agent-Powered In-Calendar Chat
Challenges
Enabling AI-driven chat directly in calendar events, supporting multiple use cases, and passing Salesforce data for context-aware responses.
Solutions
Built chat into event details, enabled per-calendar agent setup, passed Salesforce data for personalized answers, and integrated Apex-invokable Agentforce execution.
Technologies Used
Apex Invokable Agents Execution
Agentforce for IT & Consulting Engagement
Challenges
Providing intelligent website chat, automating lead qualification, reducing sales workload, and keeping brand voice consistent.
Solutions
Integrated Agentforce-powered messaging with Omni-Channel, built SDR logic for lead qualification, created structured flows, and automated scheduling and follow-ups in Salesforce.
Technologies Used
Agentforce, Sales Cloud, Service Cloud, Experience Cloud, Apex, Flows, Web Development
The go-to supplier for plastic moulding
Challenge
Nickerson PMS approached MagicFuse seeking to improve their customer relationship management by implementing Salesforce Sales Cloud. With a strong B2B focus and a desire to simplify sales processes, their goals were to enhance lead and opportunity tracking while maintaining streamlined operations.
Solution
Our team at MagicFuse conducted a thorough analysis of Nickerson PMS’s existing data and business processes, then implemented tailored Salesforce solutions.
Technologies
Salesforce Sales Cloud, Salesforce Quote Object, Data Import and Cleansing Tools.
Leader in AI robotics for e-commerce
Challenge
Their goals included streamlining workflows, enabling real-time access to key documents and data, and ensuring high-level security for sensitive information. They also wanted analytics capabilities to monitor deal progress and success, aiming to strengthen partnerships and boost revenue growth.
Solution
Developed a user-friendly portal enabling Nomagic’s partners to collaborate seamlessly with internal teams. The portal supports account, opportunity, and lead sharing, secure file and document exchange, integrated Chatter groups, record feeds, and task management.
Technologies
Salesforce Experience Cloud, Chatter Groups and Record Feeds, Custom Sharing and Security Models.
Salesforce Transformation and Service Cloud Implementation for De Gruyter Brill Poland
Challenge
De Gruyter Brill Poland had an overcomplicated Salesforce setup with poor data structure, duplicated records, limited reporting, and underused Sales Cloud. Sales teams also struggled with a mobile app that wasn’t practical for field use.
Solution
We conducted a full Salesforce health check, improving security and access control, cleaning and deduplicating data, and redesigning the Sales Cloud data model with custom objects. We fully implemented Service Cloud with routing logic, case lifecycle automation, and pre-sales support. New dashboards and reports were built to give Sales and Management better insights.
Technologies Used
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Mobile App, Apex, Lightning App Builder, Custom Objects, Reports & Dashboards
What Salesforce Consulting Services Do We Offer?
CRM & Marketing Automation
We design and implement Salesforce across Sales, Service, Marketing, Experience, and other Clouds. Our work covers CRM setup, marketing automation, and process optimization. Once the core is in place, we extend Salesforce with B2B/B2C Commerce, Data Cloud, Tableau, AI (Einstein, Agentforce), and industry-specific Clouds.
Agentforce Consulting & Implementation
We are among the few Salesforce partners with real commercial Agentforce implementations. Our experience helps you adopt AI-driven capabilities like Einstein and Agentforce once your data is unified, enabling intelligent and personalized customer interactions in real time.
Salesforce Data Cloud Services
We consolidate fragmented data into Salesforce Data Cloud to create a single customer view. This foundation supports AI insights and Agentforce adoption. We integrate data from all touchpoints to enable predictive analytics, smarter campaigns, and real-time decision-making.
MuleSoft Integration Services
We integrate Salesforce with ERP, APIs, and third-party systems using MuleSoft. Our solutions remove data silos, streamline workflows, and give teams accurate, connected data across platforms.
Revenue Cloud Consulting
We implement and migrate to Revenue Cloud (including Revenue Cloud Advanced and Billing) to replace Salesforce CPQ and Billing. We align quoting, billing, and revenue recognition processes with your growth strategy and ensure a smooth transition.
Media Cloud Implementation
We implement Salesforce Media Cloud to centralize audience data and improve subscription management, campaign orchestration, and content distribution. Our work supports customer retention, new monetization models, and consistent brand experiences.
Marketing Cloud Services
We plan and run Marketing Cloud campaigns with data-driven personalization and automation. Our team helps marketing departments execute complex, multi-channel customer journeys effectively.
Commerce Cloud B2B
We implement and customize Salesforce Commerce Cloud B2B to support complex digital commerce needs. Our solutions include personalized buying experiences, self-service portals, and integration with CRM, ERP, and marketing systems.
How Companies Get Successful With Us
Check out how we help our clients to implement solutions for their businesses
Adam Ros
Director of Operations at E-sign
Doug Marinaro
CEO/Founder at Riptide
Mo Salam
Co-founder at Purlos
Moataz Gouda
Head of Product at Movinga
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Ian Gotts
Founder & CEO at Elements.cloud
5.0
MagicFuse helped us develop our E-Sign/Salesforce integration, enhancing the features and functionality. They were very professional and friendly throughout the process and were proactively always in communication. We were very impressed at how efficient they were and they went above and beyond our expectations. I would highly recommend MagicFuse!
Liverpool, UK
5.0
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
San Francisco, USA
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
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Why Do You Need Salesforce Consulting Services?
Turn Strategy into Action
We translate your business strategy into a clear Salesforce roadmap, ensuring every feature delivers measurable value. We apply proven best practices to turn Salesforce from a tool into a true business growth driver. We also integrate ERP, e-commerce, finance, and other core systems to create a single, connected ecosystem.
001
360° Customer View
We help companies bring their customer information together into one clear, accessible profile, connecting purchase history, invoices, service tickets, contracts, and meeting notes. Your teams spend less time searching for data and more time delivering meaningful customer interactions.
002
Be Ready for AI and Agentforce
We prepare your Salesforce org for Einstein and Agentforce by connecting clean, reliable data through Data Cloud, MuleSoft, and AppExchange solutions. This unified data layer enables intelligent automation that enhances customer experiences and helps your teams to work smarter.
003
Stay Compliant and Secure
As a Crest Certified Partner, we configure Salesforce to align with HIPAA, GDPR, PCI DSS, SOC 2, and other industry standards. Our experts ensure sensitive data is protected and regulatory requirements are consistently met, so you can scale your business with confidence.
004
Get Lasting Value After Go-Live
We provide training, health checks, and ongoing support to keep Salesforce aligned with your evolving goals. By fostering user adoption and incorporating feedback, we ensure Salesforce becomes a platform your teams actively utilize, delivering lasting value and continuous improvement.
005
Salesforce Consulting Process We Follow
We work closely with your team to understand current workflows, systems, and challenges. Through this review, we identify obstacles to growth and areas where Salesforce can deliver the most value.
Together, we design a Salesforce solution that fits your business needs. We choose the right technology stack, plan data models, and define integrations so the architecture is clear and scalable. During this stage, we also build and present demos, giving your team a practical view of the proposed solution before implementation.
We create a clear implementation roadmap, define timelines, and outline license or integration requirements for success. This plan keeps everyone aligned and gives full visibility into what’s coming next.
MagicFuse configures, customizes, and integrates Salesforce to match your workflows, ensuring easier adoption across teams.
After go-live, we provide user training, continuous optimization, and managed services to maximize adoption and long-term ROI.
Why Choose MagicFuse as a Salesforce Consulting Company?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like B2B Solution Architect, Experience Cloud Consultant, Data Cloud Consultant, Agentofrce Specialist, Data Cloud Consultant, MuleSoft Developer, Application Architect, and many others, we stay at the forefront of Salesforce innovations to meet your evolving needs.
Fast Recruitment & Strong Retention
We recruit top Salesforce experts quickly, averaging 6 weeks per hire, while maintaining strong employee retention of over 3 years to provide consistent expertise on your projects.
Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
Looking for a reliable Salesforce consulting partner?
FAQs
We kindly
welcome you
Ross Kurhanskyi
VP of Business Development
