Salesforce Managed Services
MagicFuse provides Salesforce managed services for teams that need ongoing ownership of their Salesforce org, not one-off fixes. We run day-to-day administration and production support, deliver enhancements in a predictable monthly capacity, and manage your backlog so Salesforce stays secure, reliable, and aligned with how your business operates.
What’s Included in Salesforce Managed Services
Administration and User Support
As a managed services provider, we handle day-to-day Salesforce administration and production support through your ticketing process, including configuration changes, permissions and access maintenance, reporting support, and issue triage. User enablement is tied to role-based workflows so teams can work correctly in Salesforce without relying on workarounds or tribal knowledge.
Enhancements and Continuous Delivery
We take ownership of backlog management by managing intake, prioritization, and delivery of enhancements in a predictable cadence. This includes backlog refinement, workflow and automation improvements, and release management that stays aligned with your roadmap, release constraints, and adoption goals.
Multi-Cloud and Integrations Oversight
For orgs running across multiple Salesforce clouds, we coordinate changes that impact shared data, governance, and cross-cloud processes. We also support integration oversight by helping monitor and troubleshoot sync issues, coordinating changes across connected systems, and reducing risk during releases where Salesforce is not the only moving part.
Security, Performance, and Platform Health
We support platform reliability through proactive maintenance that includes security reviews, access control checks, performance tuning, and operational monitoring practices appropriate to your environment. This reduces platform risk, prevents recurring issues, and keeps Salesforce stable as usage and complexity grow.
Ready for Ongoing Salesforce Ownership?
MagicFuse is a Salesforce managed services provider built for long-term Salesforce ownership with a certified delivery team, AppExchange-grade engineering, and governance experience for complex orgs. Book a call to review your Salesforce setup and get a recommended managed services scope.
Is Salesforce Managed Services Right for You?
Your team is relying on workarounds
Salesforce exists, but daily workflows are inconsistent, reporting is unreliable, and requests keep turning into exceptions. Managed services provides structured ownership to simplify how work is done and reduce operational friction.
You have multiple clouds, integrations, or a complex release cycle
As complexity grows, changes in one place create risk in another. Managed services helps coordinate governance, data models, and release planning across connected systems so changes remain safe and predictable.
You need predictable support coverage and backlog progress
User questions, incidents, and admin work consume your internal bandwidth, while enhancements stall. Managed services covers day-to-day support while maintaining delivery momentum on the backlog.
Architecture, security, or performance decisions are becoming business-critical
When scale, access control, and performance affect reliability, you need ongoing platform oversight—not reactive fixes. Managed services keeps the org secure, stable, and ready for growth through proactive maintenance and disciplined change delivery.
You need alignment across teams that share the same Salesforce org
When multiple groups depend on Salesforce, prioritization becomes political and slow. Managed services introduces a consistent operating rhythm so decisions, trade-offs, and delivery priorities stay tied to business goals.
Get a Managed Services Recommendation
Salesforce Managed Services Pricing
Pricing is structured as a monthly engagement with defined delivery capacity and support expectations, so you know what’s covered and how work is prioritized.
How pricing is structured
Most teams choose a monthly model that combines day-to-day support with ongoing delivery capacity for enhancements. Scope, responsibilities, and ways of working are agreed upfront so billing stays predictable as work flows through the engagement.
What affects cost
Pricing depends on Salesforce org complexity, the number of clouds in use, integrations and external dependencies, required support coverage, and the level of governance and security oversight needed for your environment.
Need An Experienced Salesforce Team?
How Delivery Works
Managed services is most effective when work flows through a consistent operating rhythm. MagicFuse aligns on intake, prioritization, release planning, and stakeholder communication so day-to-day support doesn’t derail long-term improvements.
Onboarding and Baseline
As a managed services provider, we start with a Salesforce health check, establish access and tooling, align on ticketing and governance, and create an initial backlog view so support and delivery start with shared context.
Ongoing Rhythm
Requests flow through ticketing, triage, and prioritization with a clear ownership model. Work is delivered in a predictable cadence that balances urgent needs with planned improvements and change management requirements across teams.
Release and Quality
Changes follow an agreed validation and deployment process with support tiers aligned to business impact, so releases stay safe and issues are handled predictably when they occur.
Success stories
Explore how our Salesforce Experts have driven success across various businesses.
Delta Dental: Salesforce Audit & Best Practice Alignment
Challenge
Delta Dental had mature Sales Cloud & Marketing Cloud orgs but sought an external audit to validate internal reviews, ensure licensing/permissions/security followed Salesforce best practices, and uncover overlooked risks affecting scalability and compliance.
Solution
MagicFuse performed a structured Salesforce audit using Elements.Cloud and expert consulting. We confirmed strong data, file, and API management, identified governance & security gaps (e.g., license capacity, admin access), and delivered actionable recommendations to streamline permissions, modernize processes, and strengthen compliance.
Technologies Used
Salesforce Sales Cloud, Salesforce Marketing Cloud, Elements.Cloud
Pain killer app to clean up your Salesforce Org
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Streamlining Processes at Auto Service Repairs
Challenge
As the company expanded, Auto Service Repairs needed to automate manual processes that relied heavily on external data entry, causing delays and errors.
Solution
Developed a mobile-optimized portal connecting garage technicians and drivers to CRM data, enabling real-time progress tracking and on-the-go insights. Integrated mobile photo capture for vehicles before pickup/delivery, instantly uploading images and comments to Salesforce.
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Apex, WPForms, Drive Connect, Lightning Email Templates, Salesforce Flows.
The only procurement software provider on the Salesforce platform
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
How Companies Get Successful With Us
Check out how we help our clients to implement solutions for their businesses
Brian Waterson
Senior Director, Operations
Adrian King
Co-founder & CTO at Elements.cloud
Amaury de Closset
Co-Founder and CEO at Limio
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Doug Marinaro
CEO/Founder at Riptide
Joe Beech
Lead Salesforce Developer at Atamis
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
San Francisco, USA
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
Why Choose MagicFuse?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like Experience Cloud Consultant, Data Cloud Consultant, B2B Solution Architect, AI Specialist, and more, we stay at the forefront of Salesforce innovations to meet your evolving needs.
Customer-Facing Engineering Team
We believe in full transparency. Our clients have direct access to our engineers and resources, with no hidden layers, enabling smooth communication and collaborative problem-solving.
Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
FAQs
