Salesforce Managed Services
MagicFuse provides Salesforce managed services for teams that need ongoing ownership of their Salesforce org, not one-off fixes. We run day-to-day administration and production support, deliver enhancements in a predictable monthly capacity, and manage your backlog so Salesforce stays secure, reliable, and aligned with how your business operates.
What’s Included in Salesforce Managed Services
Administration and User Support
As a managed services provider, we handle day-to-day Salesforce administration and production support through your ticketing process, including configuration changes, permissions and access maintenance, reporting support, and issue triage. User enablement is tied to role-based workflows so teams can work correctly in Salesforce without relying on workarounds or tribal knowledge.
Enhancements and Continuous Delivery
We take ownership of backlog management by managing intake, prioritization, and delivery of enhancements in a predictable cadence. This includes backlog refinement, workflow and automation improvements, and release management that stays aligned with your roadmap, release constraints, and adoption goals.
Multi-Cloud and Integrations Oversight
For orgs running across multiple Salesforce clouds, we coordinate changes that impact shared data, governance, and cross-cloud processes. We also support integration oversight by helping monitor and troubleshoot sync issues, coordinating changes across connected systems, and reducing risk during releases where Salesforce is not the only moving part.
Security, Performance, and Platform Health
We support platform reliability through proactive maintenance that includes security reviews, access control checks, performance tuning, and operational monitoring practices appropriate to your environment. This reduces platform risk, prevents recurring issues, and keeps Salesforce stable as usage and complexity grow.
Ready for Ongoing Salesforce Ownership?
MagicFuse is a Salesforce managed services provider built for long-term Salesforce ownership with a certified delivery team, AppExchange-grade engineering, and governance experience for complex orgs. Book a call to review your Salesforce setup and get a recommended managed services scope.
Is Salesforce Managed Services Right for You?
Team is relying on workarounds
Multiple clouds, integrations, or a complex release cycle
Need for predictable support coverage and backlog progress
Architecture, security, or performance decisions are becoming business-critical
You need alignment across teams that share the same Salesforce org
Need for stronger data quality and reporting confidence
Get a Managed Services Recommendation
How Delivery Works
Onboarding and Baseline
As a managed services provider, we start with a Salesforce health check, establish access and tooling, align on ticketing and governance, and create an initial backlog view so support and delivery start with shared context.
Ongoing Rhythm
Requests flow through ticketing, triage, and prioritization with a clear ownership model. Work is delivered in a predictable cadence that balances urgent needs with planned improvements and change management requirements across teams.
Release and Quality
Changes follow an agreed validation and deployment process with support tiers aligned to business impact, so releases stay safe and issues are handled predictably when they occur.
Need An Experienced Salesforce Team?
Success stories
Delta Dental: Salesforce Audit & Best Practice Alignment
Pain killer app to clean up your Salesforce Org
Streamlining Processes at Auto Service Repairs
The only procurement software provider on the Salesforce platform
How Companies Get Successful With Us
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Why Choose MagicFuse?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like Experience Cloud Consultant, Data Cloud Consultant, B2B Solution Architect, AI Specialist, and more, we stay at the forefront of Salesforce innovations to meet your evolving needs.
Customer-Facing Engineering Team
We believe in full transparency. Our clients have direct access to our engineers and resources, with no hidden layers, enabling smooth communication and collaborative problem-solving.
Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
FAQs
