Salesforce Managed Services
MagicFuse is a certified Salesforce managed services provider for teams that need ongoing ownership of their org, not one-off fixes. A dedicated team runs your day-to-day administration, delivers enhancements each month, and keeps the platform secure and reliable.
What's Included in Salesforce Managed Services?
Administration and User Support
Your team gets day-to-day administration and production support through a clear ticketing process: configuration changes, permissions and access maintenance, reporting help, and issue triage. User enablement is tied to role-based workflows, so people work correctly in Salesforce instead of relying on workarounds or tribal knowledge.
Enhancements and Continuous Delivery
We manage the backlog end to end, from intake and prioritization through to delivery, in a predictable monthly cadence. That covers backlog refinement, workflow and automation improvements, and release management that stays aligned with your roadmap and adoption goals.
Multi-Cloud and Integrations Oversight
For orgs running across several Salesforce clouds, we coordinate changes that touch shared data, governance, and cross-cloud processes. We also watch your integrations, help troubleshoot sync issues, and reduce risk on releases where Salesforce is not the only moving part.
Security, Performance, and Platform Health
Proactive maintenance keeps the org stable as it grows: security reviews, access-control checks, performance tuning, and ongoing monitoring. The result is fewer recurring issues and less platform risk as your usage and complexity increase.
Managed Services or an In-House Salesforce Admin?
A single in-house admin is one person's skill set, availability, and ramp time. Managed services gives you a team, so admin, automation, integration, and architecture are all covered, holidays and turnover do not stall your backlog, and you are not left recruiting for hard-to-find Salesforce skills. You also get an outside view on governance and best practice that an internal hire rarely has time to maintain.
Is Salesforce Managed Services Right for You?
Team is relying on workarounds
You run multiple clouds, integrations, or a complex release cycle
You need predictable coverage and backlog progress
Architecture, security, or performance is becoming business-critical
Several teams share one Salesforce org
You need reporting you can trust
Get a Managed Services Recommendation
How Delivery Works
Onboarding and Baseline
We start with a health check, set up access and tooling, agree on ticketing and governance, and build an initial backlog, so support and delivery start with shared context.
Ongoing Rhythm
Requests flow through ticketing, triage, and prioritization with clear ownership. Work ships in a predictable cadence that balances urgent needs with planned improvements.
Release and Quality
Changes follow an agreed validation and deployment process, with support tiers matched to business impact, so releases stay safe, and issues are handled predictably.
Managed Services Success Stories
Delta Dental: Salesforce Audit & Best Practice Alignment
Pain killer app to clean up your Salesforce Org
Streamlining Processes at Auto Service Repairs
The only procurement software provider on the Salesforce platform
How Companies Get Successful With Us
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective. Over this time, they have become an integral part of our team and I would strongly recommend them to anyone.
Why Choose MagicFuse?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like Experience Cloud Consultant, Data Cloud Consultant, B2B Solution Architect, AI Specialist, and more, we stay at the forefront of Salesforce innovations to meet your evolving needs.
Customer-Facing Engineering Team
We believe in full transparency. Our clients have direct access to our engineers and resources, with no hidden layers, enabling smooth communication and collaborative problem-solving.
Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
FAQs
