Salesforce Managed Service
Trust us your Salesforce, concentrate on your business
Dedicated Salesforce Team
We assemble a fully managed-service team of certified Salesforce Developers and QA experts who communicate directly with you, delivering the value of best practices and development standards. The MagicFuse team leverages its offshore capabilities to provide cost-optimized development, customization, and enhancement services.
Architecture Consulting
We involve our Salesforce Architect when you require an advanced level of consultancy before the team starts working. This consulting provides professional planning, design solutions, and construction management for your infrastructure, ensuring it meets all of your company's needs.
Exclusive Hiring Campaign
With our in-house recruitment team, we offer the opportunity to run a dedicated hiring campaign tailored to your requirements. This recruitment campaign optimizes processes and reduces expenses by outsourcing specific team or department management beyond your employee staff.
Need an experienced Salesforce team?
Book a call and discuss details with our experts.
What can beincluded as SalesforceManaged Service?
Consulting
MagicFuse addresses your business needs with innovative Salesforce solutions, analyzing sales, customer service, and marketing requirements. We develop strategies to adapt Salesforce to changing needs, review business processes, and advise on best practices, including custom approval processes and workflow modifications. Our CRM consultants recommend feature enhancements and process improvements.
Implementation
As your Salesforce implementation partner, our specialists handle Sales, Service, Marketing, Financial Services, Experience, Health, App, Analytics, and cross-Clouds deployment and scaling. We supplement your solution with AppExchange or custom apps to fully satisfy your company's needs. MagicFuse manages your project from road mapping to solution implementation.
Optimization
We proactively improve your Salesforce platform to meet future business transformations. Our developers adjust existing processes, re-implement solutions, and introduce new functionality, so you don't have to worry about managing system refinement, process simplification, and continuous delivery.
Support and Evolution
We offer ongoing user, data, and system administration management to free you from daily routine tasks. With regular system monitoring and performance reviews, our certified Salesforce professionals ensure your CRM's stability and smooth performance. Additionally, we conduct security audits to address any data breach risks in your Salesforce solution promptly.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Data Privacy Manager for Elements.Cloud
Challenge:
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution:
The MagicFuse team designed and released a comprehensive app on AppExchange, enabling company-wide compliance with privacy regulations and GDPR. This app included features such as permission tracking, Data Protection request processing, marketing integrations, data expiration management, Customer360 consent view, and preference center setup.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution:
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
FAQs
What services are included in Salesforce Managed Offer?
Our Salesforce Managed Service includes user and data administration, system maintenance, regular performance reviews, bug fixing, security audits, and issue resolution to ensure your Salesforce instance operates seamlessly.
Can Salesforce Managed Service be tailored to my business needs?
Yes, our Salesforce Managed Service is customizable to fit your unique business requirements and can be adjusted based on your specific Salesforce usage and complexities.
What are the benefits of outsourcing Salesforce management?
Outsourcing Salesforce management to experts can lead to cost optimization, improved system performance, quicker issue resolution, and access to a skilled team with specialized knowledge.
How does the issue resolution process work in Salesforce Managed Service?
When issues arise, our certified Salesforce professionals promptly identify and resolve them, ensuring minimal disruption to your operations and ensuring smooth Salesforce performance.
Can you help with Salesforce platform upgrades and enhancements?
Absolutely! Our Salesforce Managed Service covers platform upgrades, enhancements, and ongoing improvements to ensure your instance remains up-to-date and aligned with best practices.
Is Salesforce Managed Service suitable for businesses of all sizes?
Yes, our Salesforce Managed Service caters to businesses of all sizes, from startups to enterprises, providing tailored solutions that suit your organization's requirements.
How can I get started with Salesforce Managed Service?
To get started with Salesforce Managed Service, simply reach out to our team through our website or contact information. We'll assess your needs and provide a customized plan to optimize your Salesforce platform.
What level of support and response time can I expect with Salesforce Managed Service?
Our Salesforce Managed Service offers proactive support, timely response to inquiries, and consistent monitoring to ensure your Salesforce platform performs optimally and stays secure.
We kindly welcome you
Ross Kurhanskyi
VP of Business Development