Salesforce Service Cloud Consulting
MagicFuse enhances customer service operations with Salesforce Service Cloud consulting, leveraging AI, omnichannel capabilities, and data analytics. With 10+ years of experience, 250+ certifications, and 150+ projects delivered, we integrate Service Intelligence to help your teams make data-driven decisions and improve service quality, backed by an NPS of 92%.
What Services MagicFuse Offers for Salesforce Service Cloud
Custom Service Cloud Solutions
MagicFuse delivers custom Salesforce Service Cloud configurations to boost agent productivity and customer satisfaction. With certifications in Service Cloud, we optimize operations, ensure efficient interactions across digital channels, and integrate field service for a unified service delivery approach.
Seamless Integration & CRM Synergy
We specialize in integrating Service Cloud with your existing systems, including your contact center, ensuring that your customer support processes are streamlined and interconnected. Our integration also includes self-service portals and field service solutions, enhancing both customer interaction and agent efficiency.
Empowerment via Expert Training
Our comprehensive training programs empower your agents with the knowledge and tools they need to leverage the full capabilities of Service Cloud, from case management to automation. Additionally, we offer ongoing support to ensure your agents continue to perform at their best, adapting to evolving customer service operations and Salesforce platform updates.
Continuous Service Optimizations
MagicFuse takes a proactive approach to service optimization, continuously refining your Salesforce Service Cloud platform to ensure it evolves with your business. Leveraging AI-powered insights, we help adjust your workflows and service strategies in response to new industry standards, customer expectations, and agent feedback.
Salesforce Service Cloud by MagicFuse
Our comprehensive service industry specific CRM solutions enhance customer interactions, support processes, and case management, while AI-powered analytics support service teams, resolving customer inquiries and ensuring increased customer satisfaction on one unified platform.
When Your Business Needs Salesforce Sales Cloud Integration Services?
Case Complexity
When your business faces increasingly complex customer service cases that are difficult to resolve quickly, it leads to long resolution times and customer dissatisfaction. MagicFuse’s Service Cloud implementation services are designed to address this by streamlining case management through automation, AI-powered insights, and effective knowledge management.
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Omnichannel Disarray
MagicFuse specializes in integrating Salesforce Service Cloud to create a unified omnichannel service platform that enhances customer relationships. We help connect all touchpoints into a single system, so your customer service agents can provide proactive service and consistent, timely, and personalized responses.
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Agent Efficiency
When your service agents are overwhelmed by manual processes, productivity drops, and customer service quality suffers. MagicFuse enhances your Service Cloud platform with tailored productivity tools, automation tools, Service Cloud Voice, and Service Intelligence to minimize repetitive tasks, such as case routing, reporting, and follow-up actions.
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Scalability Concerns
MagicFuse ensures that Salesforce Service Cloud is configured to scale with your business, adjusting to increasing customer interactions and evolving support needs. Our team optimizes the platform to handle growth smoothly, preventing disruptions and ensuring that your service team can manage higher volumes of cases without compromising quality.
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How MagicFuse Resolves Common Salesforce Service Cloud Challenges
Streamlined Case Management
We implement advanced, AI-powered features within Service Cloud to simplify case resolution, making it more efficient for agents to resolve issues promptly, thereby boosting customer satisfaction.
Unified Omnichannel Support
Our integration strategies unify customer interactions from multiple channels into one coherent platform, ensuring a consistent and high-quality customer service experience.
Productivity Enhancement
MagicFuse employs automated workflows, intuitive service consoles, and decision-support tools to augment agent productivity, enabling more focused and effective customer service operations.
Customized Scalable Solutions
We provide tailored service solutions that can grow in line with your business, ensuring that elevated customer service levels are maintained without increasing complexity or costs.
Elevate Your Customer Service with Salesforce Service Cloud Implementation Services
Case Studies
Data Privacy Manager for Elements.Cloud
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Client testimonials
Hear from our satisfied clients who have experienced transformative results with MagicFuse.
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Joe Beech
Lead Salesforce Developer at Atamis
Ian Gotts
Founder & CEO at Elements.cloud
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Adrian King
Co-founder & CTO at Elements.cloud
Mike McIntyre
Founding Partner at Xenogenix
Mo Salam
Co-founder at Purlos
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Rob Sheehan
Head of Product at ID-PAL
Moataz Gouda
Head of Product at Movinga
Scott Reynolds
Sales Technology Product Leader
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington Spa, UK
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Our certificates
Businesses that benefit from Salesforce Service Cloud
Why MagicFuse is Your Go-To for Salesforce Service Cloud?
Elevated Customer Satisfaction
MagicFuse's Salesforce Service Cloud implementation boosts agent performance, customer loyalty, and satisfaction, with faster, more accurate responses. With 250+ certifications and 150+ delivered projects, we ensure measurable results.
Streamlined Customer Service Processes
We automate case management, providing your service teams with quick access to essential customer data, improving response times and overall efficiency.
Proven Expertise
With over 10 years of Service Cloud experience, we tailor solutions to meet diverse industry needs.
Customized Solutions
We craft our Service Cloud solutions to meet your unique business objectives, streamlining your customer service into a powerful asset.
Full-Cycle Support
From implementation to training and ongoing maintenance, we cover all bases to ensure your CRM works seamlessly with your operations.
