Salesforce Support and Maintenance Services
Keep your Salesforce org reliable, secure, and ready to grow. MagicFuse provides SLA-based Salesforce support services through a dedicated Salesforce support team that proactively monitors system performance, deliver technical support and user support, and keep your Salesforce instance aligned with business needs to enhance customer satisfaction and customer loyalty.
What’s Included in Our Salesforce Support Services
Our support services are built to protect Salesforce CRM performance with reliable performance, improved communication, and hands on delivery. You’ll get expert guidance and a clear process, so your system evolves smoothly as your business grows.
How We Start
To deliver consistent support, we follow a short onboarding process that gives us the right access, clarifies responsibilities, and stabilizes CRM performance early.
Access and Discovery
We gain access to your Salesforce org and Salesforce instance, review current documentation, and confirm scope boundaries between your internal team and our support team so there are no coverage gaps.
Baseline Application Health and Security Review
We run an initial application health review, including security checks, key configurations, and data management risks, then share a short report to align support priorities and next steps.
Support Setup and Operating Cadence
We set up the ticket flow, communication channels, and reporting cadence, so your Salesforce customer support team and stakeholders always know what’s in progress and what’s planned.
Salesforce Support by MagicFuse
MagicFuse delivers reliable Salesforce Support and Maintenance Services to keep your Salesforce applications running smoothly and efficiently. We handle technical issues, provide updates, and offer resources to keep your operations optimized. With 24/7 support, live tutorials, and multilingual options, we ensure your business has what it needs to thrive on Salesforce. Our focus is on solving problems, reducing costs, and enhancing customer relationships with practical, effective solutions.We are ready to boost your Salesforce!
Support Levels and Service Level Agreements
Support Level 1: User Support and System Administration
Covers user assistance and system administration so your internal team isn’t interrupted by day-to-day Salesforce requests.
Support Level 2: Functional Support and Workflow Automation
Supports ongoing configuration enhancements, intelligent workflows, and workflow automation improvements that strengthen adoption and improve user experience.
Support Level 3: Technical Support and Advanced Troubleshooting
Addresses complex org issues, high-impact bugs, integration failures, and CRM performance problems that require hands on engineering expertise.
We are ready to boost your Salesforce!
Why Outsource Salesforce Support Services
Cost Savings and Focus
Outsourcing can reduce costs by avoiding large in-house support teams, while freeing internal staff to focus on strategy, sales, and customer-facing work.
Specialized Expertise and Better CRM Performance
Access to specialized knowledge improves system performance, user adoption, and issue resolution. Expert support helps users leverage new features and maximize ROI, including options like Einstein AI and automated billing where relevant.
Proactive Monitoring and Downtime Reduction
Proactive monitoring, regular health checks, and performance tuning help prevent system crashes, minimize downtime, and lower long-term costs by catching problems early.
Security and Compliance Support at Scale
A third-party team can apply strong security protocols, conduct audits, and support compliance efforts. Continuous reviews help protect sensitive data and maintain encryption practices for regulations such as GDPR or HIPAA where applicable.
Success Stories
Explore how our Salesforce experts have driven success across various businesses.
Cloud-Based Transformation of a Legacy Onboarding System
Challenge:
A leading financial institution needed to transition its legacy C#-based client onboarding application to a modern, cloud-native Salesforce environment, without compromising complex business rules or external data integrations.
Solution:
MagicFuse developed custom UI components in Salesforce to manage the onboarding journey while integrating real-time synchronization with external databases. Using configurable metadata and low-code automation tools like Flows and Triggers, the onboarding process became scalable, maintainable, and independent of hardcoded logic.
Technologies Used:
Apex, Aura, Lightning Web Components, Flows, Triggers, Custom Metadata, SOQL
Streamlining Processes at Auto Service Repairs
Challenge
As the company expanded, Auto Service Repairs needed to automate manual processes that relied heavily on external data entry, causing delays and errors.
Solution
Developed a mobile-optimized portal connecting garage technicians and drivers to CRM data, enabling real-time progress tracking and on-the-go insights. Integrated mobile photo capture for vehicles before pickup/delivery, instantly uploading images and comments to Salesforce.
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Apex, WPForms, Drive Connect, Lightning Email Templates, Salesforce Flows.
Pain killer app to clean up your Salesforce Org
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Salesforce integrations for ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Salesforce managed package for Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
The go-to supplier for plastic moulding
Challenge
Nickerson PMS approached MagicFuse seeking to improve their customer relationship management by implementing Salesforce Sales Cloud. With a strong B2B focus and a desire to simplify sales processes, their goals were to enhance lead and opportunity tracking while maintaining streamlined operations.
Solution
Our team at MagicFuse conducted a thorough analysis of Nickerson PMS’s existing data and business processes, then implemented tailored Salesforce solutions.
Technologies
Salesforce Sales Cloud, Salesforce Quote Object, Data Import and Cleansing Tools.
Revolutionizing Automotive Communication with AI Chat Solutions
Challenge:
Riptide needed to integrate its live chat and AI-powered Instant Agent solutions with Salesforce Service Cloud and Experience Cloud. The project required secure, scalable real-time interactions and seamless collaboration across global teams.
Solution:
We developed Riptide Live Chat for Salesforce, enabling efficient contact center communication, and Riptide Instant Agent, a generative AI-powered chat solution for automated interactions. Our team optimized time zone collaboration and provided ongoing technical support.
Technologies used:
Salesforce Service Cloud, Experience Cloud, APEX, Lightning Components, Generative AI Integration.
How Companies Get Successful With Us
Learn how companies benefit from our Salesforce services.
Adam Ros
Director of Operations at E-sign
Adrian King
Co-founder & CTO at Elements.cloud
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Doug Marinaro
CEO/Founder at Riptide
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Ian Gotts
Founder & CEO at Elements.cloud
Joe Beech
Lead Salesforce Developer at Atamis
5.0
MagicFuse helped us develop our E-Sign/Salesforce integration, enhancing the features and functionality. They were very professional and friendly throughout the process and were proactively always in communication. We were very impressed at how efficient they were and they went above and beyond our expectations. I would highly recommend MagicFuse!
Liverpool, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
San Francisco, USA
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
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Why Choose MagicFuse for Salesforce Support and Maintenance?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
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250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like Experience Cloud Consultant, Data Cloud Consultant, B2B Solution Architect, and more, we stay at the forefront of Salesforce innovations to meet your evolving needs.
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Fast Recruitment & Strong Retention
We recruit top Salesforce experts quickly, averaging 6 weeks per hire, while maintaining strong employee retention of over 3 years to provide consistent expertise on your projects.
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Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
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Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
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FAQs
We kindly
welcome you
Ross Kurhanskyi
VP of Business Development
