Salesforce Support and Maintenance Services
Maximize the value of your Salesforce platform with MagicFuse’s Support and Maintenance Services. We’re here to ensure that your Salesforce runs seamlessly, keeps up with your business needs, and enhances your customers’ experiences.
Salesforce Support and Maintenance Services by MagicFuse
Salesforce Support by MagicFuse
MagicFuse delivers reliable Salesforce Support and Maintenance Services to keep your Salesforce applications running smoothly and efficiently. We handle technical issues, provide updates, and offer resources to keep your operations optimized. With 24/7 support, live tutorials, and multilingual options, we ensure your business has what it needs to thrive on Salesforce. Our focus is on solving problems, reducing costs, and enhancing customer relationships with practical, effective solutions.We are ready to boost your Salesforce!
We are ready to boost your Salesforce!
More services for your Salesforce ecosystem
Managed Services
Dedicated Salesforce teams for any tasks
Hire Developer
Salesforce professionals for your purposes
Security Review
Full check-up of your Salesforce reliability
Case Studies
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
Data Privacy Manager for Elements.Cloud
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Why Choose MagicFuse for Salesforce Support and Maintenance?
Comprehensive User Acceptance Testing
Our team is well-versed in every aspect of Salesforce, from Sales Cloud to Marketing Cloud, and Service Cloud to custom apps
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Always Updated
We stay on top of Salesforce’s latest updates and enhancements, ensuring your platform is up-to-date and optimized for performance
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Dedicated Team, Seamless Experience
With MagicFuse, you’re not just getting support—you’re getting a partner who knows your Salesforce system inside and out and can step in whenever you need help
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FAQs
We kindly
welcome you
Ross Kurhanskyi
VP of Business Development
