Salesforce Support and Maintenance Services
Maximize the value of your Salesforce platform with MagicFuse’s Support and Maintenance Services. We’re here to ensure that your Salesforce runs seamlessly, keeps up with your business needs, and enhances your customers’ experiences.
Salesforce Support and Maintenance Services by MagicFuse
Salesforce Support by MagicFuse
MagicFuse delivers reliable Salesforce Support and Maintenance Services to keep your Salesforce applications running smoothly and efficiently. We handle technical issues, provide updates, and offer resources to keep your operations optimized. With 24/7 support, live tutorials, and multilingual options, we ensure your business has what it needs to thrive on Salesforce. Our focus is on solving problems, reducing costs, and enhancing customer relationships with practical, effective solutions.We are ready to boost your Salesforce!
We are ready to boost your Salesforce!
More services for your Salesforce ecosystem
Managed Services
Dedicated Salesforce teams for any tasks
Hire Developer
Salesforce professionals for your purposes
Security Review
Full check-up of your Salesforce reliability
Success stories
Explore how our Salesforce Experts have driven success across various businesses.
Optimizing operations for a hospitality leader
Challenge:
The client struggled with inefficiencies and delays caused by fragmented data and uncoordinated processes. This impacted overall service quality and customer satisfaction
Solution:
We implemented a centralized system in Salesforce, simplifying workflows and improving usability. This streamlined operations and enhanced the overall service experience
Technologies used:
Salesforce, Apex, Visualforce, SOQL, Lightning Component Framework, Lightning Web Components
The go-to supplier for plastic moulding
Challenge
Nickerson PMS approached MagicFuse seeking to improve their customer relationship management by implementing Salesforce Sales Cloud. With a strong B2B focus and a desire to simplify sales processes, their goals were to enhance lead and opportunity tracking while maintaining streamlined operations.
Solution
Our team at MagicFuse conducted a thorough analysis of Nickerson PMS’s existing data and business processes, then implemented tailored Salesforce solutions.
Technologies
Salesforce Sales Cloud, Salesforce Quote Object, Data Import and Cleansing Tools.
Smart Havens Africa Case Study
Challenge
As Smart Havens Africa grew, they faced challenges managing complex workflows —from housing applications and maintenance coordination to property management. Their existing system lacked the integration and automation needed to keep pace with their expanding operations and community engagement goals.
Solution
MagicFuse implemented a comprehensive Salesforce solution tailored to SHA’s unique needs.
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Digital Engagement & Omni-Channel, PhoneIQ Telephony Integration, Zapier (for QuickBooks and E-signature).
OpFocus: Enhancing Business Processes Through Expert Consulting
Challenge:
OpFocus needed support in optimizing internal systems and developing custom functionalities, including new pages, LWC components, and complex backend logic to enhance time tracking, project management, and reporting.
Solution:
We implemented advanced logic to streamline internal processes, developed custom LWC components, and extended Cloud Coach package functionalities to improve user experience and scalability.
Technologies used:
Apex, LWC, Visualforce, JavaScript, CSS.
Amazing GDPR management app for AppExchange
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Pain killer app to clean up your Salesforce Org
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Custom Salesforce Revamp for Seamless Event Management
Challenge:
SaaS Success needed to modernize its event management processes, replacing outdated Excel-based workflows with a fully optimized Salesforce Sales Cloud solution to streamline operations and improve efficiency.
Solution:
We restructured workflows using Lightning App Builder, conducted a complex data migration, and developed reports and dashboards for better data visualization. Additionally, we customized an unmanaged AppExchange package for seamless event management integration.
Technologies used:
Sales Cloud, Data Loader, Lightning App Builder.
Salesforce managed package for Surfly
Challenge:
Surfly needed a Salesforce-managed package enabling users to collaborate through co-browsing sessions within Salesforce, requiring seamless integration with their external service.
Solution:
MagicFuse developed an LWC component that connects to Surfly’s external service, generating a co-browsing session link. The system creates and stores user IDs within Salesforce, allowing users to initiate and manage sessions effortlessly while leveraging Surfly’s advanced proxy technology.
Technologies used:
LWC, APEX, Custom Metadata.
Real-Time Salesforce-Postgres Sync at Scale
Challenge:
The client needed real-time, bi-directional sync between Salesforce and Postgres, handling thousands of records with no risk of sync loops.
Solution:
Built a Heroku Node.js integration for Postgres event listening. Implemented Change Data Capture to detect and process data updates. Designed conflict-prevention logic and advanced mapping layers for Salesforce-Postgres alignment.
Result:
Thousands of records synchronized in real time, ensuring accurate data across platforms.
Cloud-Based Transformation of a Legacy Onboarding System
Challenge:
A leading financial institution needed to transition its legacy C#-based client onboarding application to a modern, cloud-native Salesforce environment, without compromising complex business rules or external data integrations.
Solution:
MagicFuse developed custom UI components in Salesforce to manage the onboarding journey while integrating real-time synchronization with external databases. Using configurable metadata and low-code automation tools like Flows and Triggers, the onboarding process became scalable, maintainable, and independent of hardcoded logic.
Technologies Used:
Apex, Aura, Lightning Web Components, Flows, Triggers, Custom Metadata, SOQL
CRM Implementation & Sales Process Optimization
Challenge
The client, an IT solution provider and reseller, had no CRM system in place. Customer and partner data were scattered across different tools, making it difficult to manage relationships and prepare offers efficiently. They needed one centralized platform to support the full sales cycle.
Solution
We implemented and customized Salesforce Sales Cloud to fit the client’s processes. The setup included activity tracking, file management, mass email capabilities, quoting, and automated PDF offer generation in multiple languages. This helped standardize and streamline their day-to-day sales operations.
Technologies Used
Salesforce Sales Cloud
Advanced Salesforce Customization for Sales Excellence
Challenge
A cybersecurity client was already using Salesforce but lacked key functionalities required for effective sales management. Missing capabilities included project tracking, opportunity profitability calculation, sales target setup, dynamic Exhange rate fetching, and HR system integration. These limitations reduced visibility and control over their sales performance.
Solution
We enhanced their existing Salesforce Sales Cloud by implementing advanced customizations tailored to their needs. New features included project management, profitability dashboards, automated sales targets, real-time currency exchange rate integration, and seamless HR system connectivity. This empowered the client with a holistic and data-driven sales process.
Technologies Used
Sales Cloud, Salesforce Flow, Apex, REST API
Salesforce Transformation and Service Cloud Implementation for De Gruyter Brill Poland
Challenge
De Gruyter Brill Poland had an overcomplicated Salesforce setup with poor data structure, duplicated records, limited reporting, and underused Sales Cloud. Sales teams also struggled with a mobile app that wasn’t practical for field use.
Solution
We conducted a full Salesforce health check, improving security and access control, cleaning and deduplicating data, and redesigning the Sales Cloud data model with custom objects. We fully implemented Service Cloud with routing logic, case lifecycle automation, and pre-sales support. New dashboards and reports were built to give Sales and Management better insights.
Technologies Used
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Mobile App, Apex, Lightning App Builder, Custom Objects, Reports & Dashboards
Agent-Powered In-Calendar Chat
Challenges
Enabling AI-driven chat directly in calendar events, supporting multiple use cases, and passing Salesforce data for context-aware responses.
Solutions
Built chat into event details, enabled per-calendar agent setup, passed Salesforce data for personalized answers, and integrated Apex-invokable Agentforce execution.
Technologies Used
Apex Invokable Agents Execution
Agentforce for Hospitality Automation
Challenges
Delivering real-time, location-aware guest responses, speeding up disruption (“glitch”) reporting, and ensuring accurate Salesforce data capture.
Solutions
Integrated Google Maps API for local intelligence, built a custom “Glitch” object with guided flows, configured Omni-Channel routing, embedded guest messaging, and deployed Agentforce in Experience Cloud.
Technologies Used
Agentforce, Apex, Flows, REST API, Postman, Service Cloud, Experience Cloud
Agentforce for IT & Consulting Engagement
Challenges
Providing intelligent website chat, automating lead qualification, reducing sales workload, and keeping brand voice consistent.
Solutions
Integrated Agentforce-powered messaging with Omni-Channel, built SDR logic for lead qualification, created structured flows, and automated scheduling and follow-ups in Salesforce.
Technologies Used
Agentforce, Sales Cloud, Service Cloud, Experience Cloud, Apex, Flows, Web Development
Non-Profit Education Organization
Challenge
The organization struggled with no prior CRM experience, fragmented donor and volunteer communication, and inefficient reporting processes. Staff had difficulty navigating Salesforce’s Nonprofit Cloud data model, which led to unnecessary complexity and slowed adoption.
Solution
MagicFuse optimized the Nonprofit Cloud setup by focusing on relevant objects, streamlined reporting with standard dashboards, and integrated Mailchimp for donor and volunteer outreach. We also provided tailored training to empower staff with CRM best practices.
Result
The organization achieved stronger donor and volunteer engagement, faster access to insights through simplified reporting, and a scalable CRM that avoids over-customization. This foundation now supports long-term growth and system sustainability.
Delta Dental: Salesforce Audit & Best Practice Alignment
Challenge
Delta Dental had mature Sales Cloud & Marketing Cloud orgs but sought an external audit to validate internal reviews, ensure licensing/permissions/security followed Salesforce best practices, and uncover overlooked risks affecting scalability and compliance.
Solution
MagicFuse performed a structured Salesforce audit using Elements.Cloud and expert consulting. We confirmed strong data, file, and API management, identified governance & security gaps (e.g., license capacity, admin access), and delivered actionable recommendations to streamline permissions, modernize processes, and strengthen compliance.
Technologies Used
Salesforce Sales Cloud, Salesforce Marketing Cloud, Elements.Cloud
Industrial Equipment & Services (US/Germany)
Challenge:
Aging Salesforce setup with legacy automations, outdated API versions, inconsistent lead management, fragmented campaign processes, and reporting gaps. The company needed a modernized, compliant environment and a cleaner “Top of the Funnel” process.
Solution:
MagicFuse provided a dedicated Salesforce Architect and Admin team to migrate legacy automations to Flows, upgrade API versions, standardize objects, clean and restructure data, refine lead and campaign workflows, and improve reporting. We also introduced custom Campaign Influence Models and delivered training and documentation for smooth adoption.
Technologies Used:
Salesforce Sales Cloud, Salesforce Administration
Cell Therapy Logistics Coordination Portal
Challenge
Key challenges included creating a personalized, user-friendly portal, improving Salesforce UI, coordinating time zones, automating workflows, ensuring compliance, integrating external systems, supporting mobile use, and onboarding multiple stakeholder types.
Solution
A Salesforce Experience Cloud portal was built with role-based dashboards, custom Lightning components, and smart automation. A multi-time zone calendar system streamlined scheduling, while integrated document generation and e-signature workflows simplified paperwork. Real-time REST API integrations connected to external logistics systems, and mobile support enabled on-the-go access.
Technologies Used
Apex, Flows, Triggers, SOQL, Lightning Web Components, Custom Metadata, Custom Settings, REST API, Salesforce Standard Functionality, Service & Experience Clouds.
Revolutionizing the International Aviation Market
Challenge
The need for a more efficient system to handle customer inquiries, manage product information, and improve team collaboration was critical.
Solution
We integrated the Enquiry and Contact Us forms on Savback's website with Salesforce CRM, ensuring smooth data flow from the website to the CRM system.
Technologies
Sales Cloud, Apex, WordPress, Python, Salesforce Flows, Lightning Email Templates, Lightning Web Components.
Breathing Life into Buildings: Ventilation and Daylighting Solutions
Challenge
The company wanted to improve its sales and operational processes by addressing Salesforce CPQ and Sales Cloud issues, expanding CPQ capabilities, enhancing the Salesforce UI, integrating Salesforce with Microsoft Dynamics, and implementing a custom order management system.
Solution
We resolved system issues to enhance reliability and performance, ensuring smoother sales operations.
Technologies
Salesforce Sales Cloud, Salesforce CPQ with Custom Extensions, Microsoft Dynamics Integration, Lightning Web Components (LWC).
Salesforce Calendar for Ascent Solutions
Challenge:
Ascent Solutions needed to implement Lightning styles on existing Visualforce pages and develop a Reservation Calendar application for tracking rental items, shipment locations, and availability.
Solution:
We designed and developed two distinct calendar components with unique UI and functionality, ensuring seamless integration with the Ascent Rental package. Additionally, we enhanced backend features and upgraded Visualforce components with Lightning styles for a modernized user experience.
Technologies used:
LWC, Aura, JavaScript, Visualforce, Apex.
Streamlining Processes at Auto Service Repairs
Challenge
As the company expanded, Auto Service Repairs needed to automate manual processes that relied heavily on external data entry, causing delays and errors.
Solution
Developed a mobile-optimized portal connecting garage technicians and drivers to CRM data, enabling real-time progress tracking and on-the-go insights. Integrated mobile photo capture for vehicles before pickup/delivery, instantly uploading images and comments to Salesforce.
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Apex, WPForms, Drive Connect, Lightning Email Templates, Salesforce Flows.
Leader in AI robotics for e-commerce
Challenge
The client wanted to enable real-time access to key documents and data improve analytics capabilities to monitor deal progress and success, aiming to strengthen partnerships and boost revenue growth.
Solution
Developed a user-friendly portal enabling Nomagic’s partners to collaborate seamlessly with internal teams. The portal supports account, opportunity, and lead sharing, secure file and document exchange, integrated Chatter groups, record feeds, and task management.
Technologies
Salesforce Experience Cloud, Chatter Groups and Record Feeds, Custom Sharing and Security Models.
Why Choose MagicFuse for Salesforce Support and Maintenance?
Comprehensive User Acceptance Testing
Our team is well-versed in every aspect of Salesforce, from Sales Cloud to Marketing Cloud, and Service Cloud to custom apps
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Always Updated
We stay on top of Salesforce’s latest updates and enhancements, ensuring your platform is up-to-date and optimized for performance
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Dedicated Team, Seamless Experience
With MagicFuse, you’re not just getting support—you’re getting a partner who knows your Salesforce system inside and out and can step in whenever you need help
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FAQs
We kindly
welcome you
Ross Kurhanskyi
VP of Business Development
