Salesforce Implementation For Hospitality Industry | MagicFuse

Unlock the full potential of your hospitality services with MagicFuse, a proud hospitality Salesforce partner and a Salesforce Crest Partner dedicated to helping hotels, resorts, and hospitality groups modernize operations and elevate guest experiences. With expertise trusted by industry leaders, we design Salesforce for hospitality industry solutions that ensure your technology is as refined as the experiences you deliver.
Salesforce Implementation For Hospitality Industry | MagicFuse

Core Hospitality Industry Challenges

Slow Pricing Adjustments

Hotels struggle to respond quickly to real-time demand shifts or competitor pricing changes due to disconnected customer data systems and manual processes, which ultimately affects their customers. This results in missed revenue opportunities and inefficient yield management.
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Fragmented Guest Data Across Systems

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No Unified Customer View

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Manual Reporting and Data Entry

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Lack of Marketing Automation

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How MagicFuse Resolves Hospitality Challenges

At MagicFuse, we tailor Salesforce implementations to address the unique complexities of the hospitality industry, ensuring seamless integration with PMS platforms, loyalty systems, and guest engagement tools.
How MagicFuse Resolves Hospitality Challenges

Dynamic Pricing Automation

We integrate real-time demand signals and competitor monitoring into Salesforce, enabling automated pricing adjustments that optimize yield management and revenue opportunities across your properties.
How MagicFuse Resolves Hospitality Challenges

360° Guest Profiles

By consolidating all the data including reservation data, loyalty program activity, and CRM information into Salesforce, we create unified guest profiles that empower staff to deliver consistent and personalized service.
How MagicFuse Resolves Hospitality Challenges

AI-Powered Personalization

With Salesforce Einstein AI and Marketing Cloud, we merge guest history, preferences, and feedback into one intelligent system, enabling staff to anticipate needs and resolve issues efficiently, ultimately leading to increased customer satisfaction.
How MagicFuse Resolves Hospitality Challenges

Automated Business Intelligence

We replace spreadsheets and manual uploads with real-time Salesforce dashboards integrated with platforms like BigQuery, ensuring error-free reporting and instant performance insights.
How MagicFuse Resolves Hospitality Challenges

Real-Time Campaign Activation

Our travel hospitality Salesforce Marketing Cloud and Data Cloud implementations allow dynamic segmentation, behavioral targeting, and automated retargeting, delivering relevant, timely campaigns that boost engagement and personalized rewards for repeat customers.
How MagicFuse Resolves Hospitality Challenges

CRM-Based Case & Lead Management

We upgrade legacy CRMs with Salesforce’s scalable, multi-property capabilities, introducing automated workflows, lead scoring, and centralized case tracking to support modern guest expectations and growth.

Case Studies

Optimizing operations for a hospitality leader

Challenge:

The client struggled with inefficiencies and delays caused by fragmented data and uncoordinated processes. This impacted overall service quality and customer satisfaction

Solution:

We implemented a centralized system in Salesforce, simplifying workflows and improving usability. This streamlined operations and enhanced the overall service experience

Technologies used:

Salesforce, Apex, Visualforce, SOQL, Lightning Component Framework, Lightning Web Components

How Companies Get Successful With Us

Check out how we help our clients to implement solutions for their businesses
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Adrian King

Co-founder & CTO at Elements.cloud
Adrian King
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Amaury de Closset

Co-Founder and CEO at Limio
Amaury de Closset
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Brian Waterson

Senior Director, Operations
Brian Waterson
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Ian Gotts

Founder & CEO at Elements.cloud
Ian Gotts
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Fabio L. Massetta

VP of Sales & Marketing Ascent Solutions
Fabio L. Massetta
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Joe Beech

Lead Salesforce Developer at Atamis
Joe Beech
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Michael Dalton

Principal Salesforce Consultant at Xenogenix
Michael Dalton
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Mo Salam

Co-founder at Purlos
Mo Salam
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Moataz Gouda

Head of Product at Movinga
Moataz Gouda
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Pia Oenning

Senior Operations Manager at Salesfive Consultingo
Pia Oenning
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Mike McIntyre

Founding Partner at Xenogenix
Mike McIntyre
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Scott Reynolds

Sales Technology Product Leader
Scott Reynolds
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Rob Sheehan

Head of Product at ID-PAL
Rob Sheehan
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5.0
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They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.

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5.0
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Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.

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5.0
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Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...

Boston, MA, USA
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5.0
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I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...

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5.0
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Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.

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5.0
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We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...

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5.0
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I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work

London, UK
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5.0
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verification

MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.

Hoxton, England
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5.0
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Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.

Berlin, Germany
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5.0
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Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.

Munich, Germany
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5.0
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Great development team. Great knowledge, highly recommended!

London, UK
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5.0
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The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work

Leamington Spa, UK
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5.0
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MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.

Dublin, Ireland
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Why Choose MagicFuse

100% Certified Team

Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
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250+ Salesforce Certifications

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Fast Recruitment & Strong Retention

003

Outstanding Client Satisfaction

004

Top AppExchange Rating

005

Ready to Upgrade Your Hospitality Operations?

Give your guests more reasons to return while streamlining every aspect of your operations.

150+

Delivered projects

250+

Salesforce certifications

11+

years of experience
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All Certified

Sharing and Visibility Architect

Integration Architect

Application Architect

Data Architect

Platform Developer II

Platform Developer I

Sharing and Visibility Architect

Integration Architect

Application Architect

Data Architect

Platform Developer II

Platform Developer I

Sharing and Visibility Architect

Integration Architect

Application Architect

Data Architect

Platform Developer II

Platform Developer I

JavaScript Developer I

Advanced Administrator

Administrator

Platform App Builder

Marketing Cloud Developer

Marketing Cloud Email Specialist

JavaScript Developer I

Advanced Administrator

Administrator

Platform App Builder

Marketing Cloud Developer

Marketing Cloud Email Specialist

JavaScript Developer I

Advanced Administrator

Administrator

Platform App Builder

Marketing Cloud Developer

Marketing Cloud Email Specialist

Marketing Cloud Administrator

Sales Cloud Consultant

Service Cloud Consultant

Service Cloud Consultant

Experience Cloud Consultant

Marketing Cloud Administrator

Sales Cloud Consultant

Service Cloud Consultant

Service Cloud Consultant

Experience Cloud Consultant

Marketing Cloud Administrator

Sales Cloud Consultant

Service Cloud Consultant

Service Cloud Consultant

Experience Cloud Consultant

Field Service Consultant

Business Analyst

Mulesoft Developer

Mulesoft API Specification

Tableau CRM and Einstein Discovery Consultant

Field Service Consultant

Business Analyst

Mulesoft Developer

Mulesoft API Specification

Tableau CRM and Einstein Discovery Consultant

Field Service Consultant

Business Analyst

Mulesoft Developer

Mulesoft API Specification

Tableau CRM and Einstein Discovery Consultant

Copado Salesforce DevOps

Copado Robotic Testing

AI Associate

Salesforce Associate

Professional Scrum Master

ISTQB Certifications

Copado Salesforce DevOps

Copado Robotic Testing

AI Associate

Salesforce Associate

Professional Scrum Master

ISTQB Certifications

Copado Salesforce DevOps

Copado Robotic Testing

AI Associate

Salesforce Associate

Professional Scrum Master

ISTQB Certifications

FAQs

We kindly welcome you
Ross Kurhanskyi
Ross Kurhanskyi
VP of Business Development

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