Salesforce Field Service Lightning Company
MagicFuse is a leading Salesforce Field Service Lightning company, helping businesses streamline their field operations with tailored Field Service Lightning (FSL) implementation. Our expert Salesforce consultants ensure seamless integration, optimized workflows, and enhanced service efficiency to exceed customer expectations.
What Services Do We Offer for Salesforce Field Service Lightning
FSL Implementation
MagicFuse specializes in deploying Salesforce Field Service Lightning. We help you transform your field operations and improve efficiency, accuracy, and customer satisfaction from the beginning of our collaboration.
Customization & Integration
We tailor Salesforce FSL solutions to meet your business needs. This approach helps us ensure a smooth integration with your existing systems for seamless service appointments delivery.
Training & Support
Our comprehensive training and ongoing support empower your team to fully utilize FSL, elevating your customer service standards.
Continuous Advancements
Our team is committed to innovation, staying ahead of all new Salesforce developments. We update your FSL setup and field service mobile app with the latest features to maintain a competitive edge.
Salesforce FSL by MagicFuse
At MagicFuse, we excel in Salesforce Field Service Lightning (FSL) implementation, integration, and customization. Our expertise enables field service managers and their mobile workers to improve operational efficiency, streamline workflows, and enhance customer satisfaction. Through CRM integration and managed services, we ensure optimal field service operations.
When Your Business Needs Salesforce Field Service Lightning Implementation
Scheduling Service Appointments and Dispatching Complexities
Difficulty in managing and timing service appointments and service technicians dispatches can lead to delays and customer dissatisfaction. Without an automated service appointment scheduling solution, businesses struggle with inefficient resource allocation, missed appointments, and poor service response times.
Lack of Real-Time Field Communication
Absence of real-time updates and service reports from the field can affect effective decision-making and timely service adjustments. This gap can result in service delays, uncoordinated technician movements, and a lack of visibility into ongoing operations.
Ineffective Salesforce Integration
Disjointed systems can lead to a fragmented customer management experience and inefficiencies in field service operations. Without a unified ecosystem, teams may need to manually transfer data, increasing errors and reducing overall efficiency.
Inadequate Field Service Management
Managing service resources and meeting customer expectations can be challenging without the right tools. Companies without a centralized platform often struggle with inefficient task assignments, inventory mismanagement, and compliance risks.
Low Customer Engagement and Satisfaction
Failing to meet customer expectations can lead to dissatisfaction and impact loyalty. Delayed responses, inaccurate job updates, and lack of proactive communication can diminish trust and impact business reputation.
Poor Coordination Between Teams
Misalignment between field technicians and office teams can compromise service delivery and efficiency. Without real-time collaboration tools, delays in work order updates and customer communication can cause operational bottlenecks and dissatisfaction.
Transform your operations with FSL implementation services
How MagicFuse Resolves Common Salesforce FSL Challenges
Efficient Scheduling and Dispatching
MagicFuse streamlines scheduling and deployment with Salesforce FSL, enhancing efficiency and customer satisfaction.
Real-time Field Updates
We implement the field service mobile app to fill the gap in real-time communication, providing updates from field operations to enhance decision-making and the generation of service reports.
Seamless Salesforce Integration
MagicFuse streamlines field service by seamlessly integrating Salesforce FSL with the ecosystem and Service Cloud.
Comprehensive Field Service Solutions
We optimize and improve customer service using Salesforce FSL, managing resources and boosting satisfaction through advanced features like service level agreements and mobile workforce management.
Elevated Customer Engagement
MagicFuse boosts satisfaction and loyalty with personalized Salesforce FSL services and robust mobile support.
Improved Coordination
We streamline field and office coordination for better service delivery using tools like the field service dispatcher console and dynamic scheduling console.
Case Studies
Data Privacy Manager for Elements.Cloud
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Client testimonials
Hear from our satisfied clients who have experienced transformative results with MagicFuse.
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Ian Gotts
Founder & CEO at Elements.cloud
Adrian King
Co-founder & CTO at Elements.cloud
Joe Beech
Lead Salesforce Developer at Atamis
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Mike McIntyre
Founding Partner at Xenogenix
Mo Salam
Co-founder at Purlos
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Moataz Gouda
Head of Product at Movinga
Scott Reynolds
Sales Technology Product Leader
Rob Sheehan
Head of Product at ID-PAL
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington Spa, UK
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
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Businesses that benefit from FSL
Enterprise SaaS
Telecom SaaS Providers
HealthTech Software
Logistics Management Systems
Utility Management SaaS
Facility Management Software
Manufacturing Software ISVs
Field Service SaaS Firms
Why MagicFuse is your ideal Salesforce FSL partner
Enhanced Efficiency
Our custom solutions enable Field Service Lightning to boost service appointment precision, minimize scheduling conflicts, and enhance technician response times, ensuring better customer experiences.
Streamlined Management
We help businesses improve scheduling and resource allocation, ensuring mobile workforce optimization and better field service coordination across teams. Our expertise in field service settings allows for more accurate tracking of service cycles.
Expertise
With a team of qualified Salesforce professionals, we deliver tailored FSL solutions that improve field service records management, generate service reports, and ensure compliance with industry standards.
Tailored Strategies
Each business has unique challenges, and our customized approaches ensure that FSL settings are fine-tuned to optimize workforce productivity, self-service options, and customer interactions at customer sites.
Seamless Integration
We provide comprehensive support for smooth Salesforce ecosystem integration, enabling businesses to generate service reports, track service requests, and utilize knowledge articles for efficient troubleshooting.
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