Salesforce Field Service Lightning Company
MagicFuse is a leading Salesforce Field Service Lightning company, helping businesses streamline their field operations with tailored Field Service Lightning (FSL) implementation. Our expert Salesforce consultants ensure seamless integration, optimized workflows, and enhanced service efficiency to exceed customer expectations.
What Services Do We Offer for Salesforce Field Service Lightning
FSL Implementation
We design and deploy Salesforce Field Service Lightning from the ground up, aligning every configuration with your operational goals. Our team sets up service territories, operating hours, skills-based resource assignment, work order processes, and the dispatcher console to give you real-time control of field operations from day one.
Customization and Integration
MagicFuse tailors FSL to your specific business processes and integrates it with your existing Salesforce ecosystem and external systems like ERP, WMS, or inventory platforms. We ensure seamless data flow across work orders, cases, assets, and inventory so your teams can operate from a unified source of truth.
Workforce and Mobile App Enablement
We configure the Salesforce Field Service mobile app for technicians and contractors, including offline access, van stock management, guided checklists, e-signatures, and automated service reports. This ensures field teams can complete jobs efficiently even in low-connectivity environments.
Training and User Adoption Support
Our structured training programs help dispatchers, managers, and field staff adopt the platform effectively. We provide role-based learning paths, user manuals, and live workshops to boost confidence, reduce ramp-up time, and maximize first-time fix rates.
Continuous System Enhancements
MagicFuse provides ongoing optimization, feature updates, and maintenance for your FSL environment. We monitor new Salesforce releases, add advanced capabilities like AI-powered scheduling or predictive maintenance, and fine-tune your configuration to scale as your business grows.
Salesforce FSL by MagicFuse
At MagicFuse, we implement, integrate, and customize Salesforce Field Service Lightning (FSL) to transform field operations. Our certified experts configure work orders, skills-based scheduling, dispatcher consoles, and mobile workforce tools to match your processes. By integrating FSL with Service, Sales, and Experience Clouds, as well as ERP and inventory systems, we unify customer, asset, and job data. Through ongoing managed services, we help you boost technician utilization, reduce travel time, increase first-time fix rates, and enhance customer satisfaction.
When Your Business Needs Salesforce Field Service Lightning Implementation
Scheduling and Dispatch Inefficiency
Many companies struggle to allocate the right technician to the right job at the right time. Manual scheduling in spreadsheets causes overlaps, idle time, missed SLAs, and customer dissatisfaction. Without automated routing, there’s no quick way to reassign work when delays or emergencies occur.
Lack of Real-Time Visibility and Communication
Dispatchers often lack a central console to track job progress and technician locations in real time. Field teams, office staff, and customers operate on disconnected timelines, forcing managers to make decisions based on delayed updates and fragmented information.
Low First-Time Fix Rates
Field technicians frequently arrive on-site without complete asset history, parts availability, or troubleshooting guides. This results in multiple revisits, higher operational costs, and a decline in customer trust due to unresolved issues.
Disconnected Systems and Data Silos
Field operations data is often isolated from CRM, inventory, and case management systems. Work orders, parts usage, and customer history aren’t synchronized, leading to data duplication, errors, and a lack of a single source of truth.
Lack of Performance Analytics and Workload Balance
Managers struggle to measure KPIs such as technician utilization, SLA attainment, travel time, and backlog. Without clear insights, bottlenecks and technician overload go unnoticed until escalations occur, impacting both service quality and employee morale.
Complex Mobile Workforce Management
Coordinating internal technicians and external contractors is challenging without a unified system. Offline work disrupts processes for job updates, forms, and customer signatures, while inconsistent safety checks and compliance tracking create operational risks.
Transform your operations with FSL implementation services
How MagicFuse Resolves Common Salesforce FSL Challenges
AI-Driven Scheduling and Dynamic Dispatch
We configure Salesforce FSL to automate job allocation based on technician skills, territory, and availability. Using the Dispatcher Console’s Gantt and map views, dispatchers can drag-and-drop assignments, manage crews, and handle emergencies in real time to reduce idle time and SLA breaches.
Real-Time Operations Visibility and Collaboration
MagicFuse enables live location tracking and status updates for all field resources. Our setup includes in-app Chatter communication, real-time alerts for jeopardized jobs, and customer appointment reminders and ETA notifications, aligning everyone on a single timeline.
Higher First-Time Fix Rates
We empower technicians with full access to asset history, entitlement data, and guided checklists directly on their mobile devices. Our approach integrates van stock tracking, parts reservations, knowledge articles, and Einstein AI image recognition to ensure every job is completed on the first visit.
Seamless Integration Across Your Tech Stack
Our team connects Field Service Lightning with Service Cloud, Sales Cloud, Experience Cloud, and third-party ERP or warehouse systems. This unifies work orders, cases, assets, and inventory into a single platform, removing silos and ensuring consistent data across all teams.
Performance Analytics and Proactive Capacity Planning
We set up Field Service Analytics dashboards to help you monitor workload balance, travel time, utilization, and SLA compliance in real time. These insights let managers detect trends, prevent overload, and adjust resources before issues escalate.
Streamlined Mobile Workforce Management
MagicFuse delivers a unified mobile experience for employees and contractors, including offline support. We configure digital forms, service reports, e-signatures, and safety protocols to maintain compliance and consistency even in low-connectivity areas.
Enhanced Customer Experience
Our solutions provide customers with self-service booking portals, proactive notifications, and live technician tracking. This transparency builds trust, reduces missed appointments, and improves overall customer satisfaction and loyalty.
Success stories
Explore how our Salesforce Experts have driven success across various businesses.
Optimizing operations for a hospitality leader
Challenge:
The client struggled with inefficiencies and delays caused by fragmented data and uncoordinated processes. This impacted overall service quality and customer satisfaction
Solution:
We implemented a centralized system in Salesforce, simplifying workflows and improving usability. This streamlined operations and enhanced the overall service experience
Technologies used:
Salesforce, Apex, Visualforce, SOQL, Lightning Component Framework, Lightning Web Components
Revolutionizing the International Aviation Market
Challenge
As Savback's business expanded internationally, the company faced challenges in streamlining its operations to effectively manage a growing customer base. The need for a more efficient system to handle customer inquiries, manage product information, and improve team collaboration was critical.
Solution
We integrated the Enquiry and Contact Us forms on Savback's website with Salesforce CRM, ensuring smooth data flow from the website to the CRM system. This integration centralized client and prospect information, enhancing data accessibility and reducing the need for manual data entry.
Technologies
Sales Cloud, Apex, WordPress, Python, Salesforce Flows, Lightning Email Templates, Lightning Web Components.
The go-to supplier for plastic moulding
Challenge
Nickerson PMS approached MagicFuse seeking to improve their customer relationship management by implementing Salesforce Sales Cloud. With a strong B2B focus and a desire to simplify sales processes, their goals were to enhance lead and opportunity tracking while maintaining streamlined operations.
Solution
Our team at MagicFuse conducted a thorough analysis of Nickerson PMS’s existing data and business processes, then implemented tailored Salesforce solutions.
Technologies
Salesforce Sales Cloud, Salesforce Quote Object, Data Import and Cleansing Tools.
Smart Havens Africa Case Study
Challenge
As Smart Havens Africa grew, they faced challenges managing complex workflows —from housing applications and maintenance coordination to property management. Their existing system lacked the integration and automation needed to keep pace with their expanding operations and community engagement goals.
Solution
MagicFuse implemented a comprehensive Salesforce solution tailored to SHA’s unique needs.
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Digital Engagement & Omni-Channel, PhoneIQ Telephony Integration, Zapier (for QuickBooks and E-signature).
Streamlining Processes at Auto Service Repairs
Challenge
As the company expanded, Auto Service Repairs needed to automate manual processes that relied heavily on external data entry, causing delays and errors.
Solution
Developed a mobile-optimized portal connecting garage technicians and drivers to CRM data, enabling real-time progress tracking and on-the-go insights.ntegrated mobile photo capture for vehicles before pickup/delivery, instantly uploading images and comments to Salesforce for detailed damage documentation and accountability.
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Apex, WPForms, Drive Connect, Lightning Email Templates, Salesforce Flows.
Leader in AI robotics for e-commerce
Challenge
Their goals included streamlining workflows, enabling real-time access to key documents and data, and ensuring high-level security for sensitive information. They also wanted analytics capabilities to monitor deal progress and success, aiming to strengthen partnerships and boost revenue growth.
Solution
Developed a user-friendly portal enabling Nomagic’s partners to collaborate seamlessly with internal teams. The portal supports account, opportunity, and lead sharing, secure file and document exchange, integrated Chatter groups, record feeds, and task management.
Technologies
Salesforce Experience Cloud, Chatter Groups and Record Feeds, Custom Sharing and Security Models.
OpFocus: Enhancing Business Processes Through Expert Consulting
Challenge:
OpFocus needed support in optimizing internal systems and developing custom functionalities, including new pages, LWC components, and complex backend logic to enhance time tracking, project management, and reporting.
Solution:
We implemented advanced logic to streamline internal processes, developed custom LWC components, and extended Cloud Coach package functionalities to improve user experience and scalability.
Technologies used:
Apex, LWC, Visualforce, JavaScript, CSS.
Salesforce Calendar for Ascent Solutions
Challenge:
Ascent Solutions needed to implement Lightning styles on existing Visualforce pages and develop a Reservation Calendar application for tracking rental items, shipment locations, and availability. They also required a Sales Calendar component to streamline the sales team’s workflow.
Solution:
We designed and developed two distinct calendar components with unique UI and functionality, ensuring seamless integration with the Ascent Rental package. Additionally, we enhanced backend features and upgraded Visualforce components with Lightning styles for a modernized user experience.
Technologies used:
LWC, Aura, JavaScript, Visualforce, Apex.
The only procurement software provider on the Salesforce platform
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
Amazing GDPR management app for AppExchange
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Pain killer app to clean up your Salesforce Org
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Salesforce integrations for ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Salesforce managed package for Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Custom solution for EdTech software company Purlos
Challenge:
Purlos needed to upgrade its Salesforce integration to handle multiple course records dynamically. Additionally, they required AI-powered communication tools to assist managers in creating templates and facilitating student-institution interactions via WhatsApp.
Solution:
We developed a dynamic data mapping solution using Custom Metadata, integrating multiple data upload methods (REST API, SFTP, HubSpot, AWS). AI integration involved embedding a database and creating Salesforce connectors to enhance automation and communication workflows.
Technologies used:
LWC, Aura, APEX, Visualforce, Experience Cloud, Custom Metadata, HubSpot, Twilio, AWS, Heroku, Make.com, LLM.
Revolutionizing Automotive Communication with AI Chat Solutions
Challenge:
Riptide needed to integrate its live chat and AI-powered Instant Agent solutions with Salesforce Service Cloud and Experience Cloud. The project required secure, scalable real-time interactions and seamless collaboration across global teams.
Solution:
We developed Riptide Live Chat for Salesforce, enabling efficient contact center communication, and Riptide Instant Agent, a generative AI-powered chat solution for automated interactions. Our team optimized time zone collaboration and provided ongoing technical support to ensure seamless integration and scalability.
Technologies used:
Salesforce Service Cloud, Experience Cloud, APEX, Lightning Components, Generative AI Integration.
Custom Salesforce Revamp for Seamless Event Management
Challenge:
SaaS Success needed to modernize its event management processes, replacing outdated Excel-based workflows with a fully optimized Salesforce Sales Cloud solution to streamline operations and improve efficiency.
Solution:
We restructured workflows using Lightning App Builder, conducted a complex data migration, and developed reports and dashboards for better data visualization. Additionally, we customized an unmanaged AppExchange package for seamless event management integration.
Technologies used:
Sales Cloud, Data Loader, Lightning App Builder.
Salesforce managed package for Surfly
Challenge:
Surfly needed a Salesforce-managed package enabling users to collaborate through co-browsing sessions within Salesforce, requiring seamless integration with their external service.
Solution:
MagicFuse developed an LWC component that connects to Surfly’s external service, generating a co-browsing session link. The system creates and stores user IDs within Salesforce, allowing users to initiate and manage sessions effortlessly while leveraging Surfly’s advanced proxy technology.
Technologies used:
LWC, APEX, Custom Metadata.
Breathing Life into Buildings: Ventilation and Daylighting Solutions
Challenge
The company sought to improve its sales and operational processes by addressing Salesforce CPQ and Sales Cloud issues, expanding CPQ capabilities, enhancing the Salesforce UI, integrating Salesforce with Microsoft Dynamics, and implementing a custom order management system. These improvements aimed to streamline quoting, sales workflows, data consistency, and order tracking.
Solution
We resolved system issues to enhance reliability and performance, ensuring smoother sales operations.
Technologies
Salesforce Sales Cloud, Salesforce CPQ with Custom Extensions, Microsoft Dynamics Integration, Lightning Web Components (LWC).
Real-Time Salesforce-Postgres Sync at Scale
Challenge:
The client needed real-time, bi-directional sync between Salesforce and Postgres, handling thousands of records with no risk of sync loops.
Solution:
Built a Heroku Node.js integration for Postgres event listening. Implemented Change Data Capture to detect and process data updates. Designed conflict-prevention logic and advanced mapping layers for Salesforce-Postgres alignment.
Result:
Thousands of records synchronized in real time, ensuring accurate data across platforms.
Cell Therapy Logistics Coordination Portal
Challenge
A biopharma company needed a portal to manage the complex logistics of cell therapy, from apheresis collection to patient infusion, within a strict 60-hour window. Key challenges included creating a personalized, user-friendly portal, improving Salesforce UI, coordinating time zones, automating workflows, ensuring compliance, integrating external systems, supporting mobile use, and onboarding multiple stakeholder types efficiently.
Solution
A tailored Salesforce Experience Cloud portal was built with role-based dashboards, custom Lightning components, and smart automation. A multi-time zone calendar system streamlined scheduling, while integrated document generation and e-signature workflows simplified paperwork. Real-time REST API integrations connected to external logistics systems, and mobile support enabled on-the-go access. Automated onboarding and data validation ensured scalability and accuracy.
Technologies Used
Apex, Flows, Triggers, SOQL, Lightning Web Components, Custom Metadata, Custom Settings, REST API, Salesforce Standard Functionality, Service & Experience Clouds.
Enhancing a Healthcare Platform with Salesforce Customization
Challenge
A healthcare company needed to improve its Salesforce-managed package to better meet client-specific needs and support ongoing product development. Key challenges included seamless document generation, advanced customizations, improved UI, strict data validation, and scalable billing integrations.
Solution
The solution included custom Lightning components for enhanced UX, automated document creation within the Salesforce platform, and tailored workflows for client-specific processes. REST API integrations enabled smooth data exchange with external billing systems, while automated validations ensured data accuracy and compliance.
Technologies Used
Apex, SOQL, Lightning Web Components, Flows, Triggers, Custom Metadata, Custom Settings, REST API, Standard Salesforce Functionality.
Cloud-Based Transformation of a Legacy Onboarding System
Challenge:
A leading financial institution needed to transition its legacy C#-based client onboarding application to a modern, cloud-native Salesforce environment, without compromising complex business rules or external data integrations.
Solution:
MagicFuse developed custom UI components in Salesforce to manage the onboarding journey while integrating real-time synchronization with external databases. Using configurable metadata and low-code automation tools like Flows and Triggers, the onboarding process became scalable, maintainable, and independent of hardcoded logic.
Technologies Used:
Apex, Aura, Lightning Web Components, Flows, Triggers, Custom Metadata, SOQL
Scaling Salesforce Operations for a Global Data Leader
Challenge
The global leader in graph database and analytics relied heavily on Salesforce for sales, service, reporting, project utilization, and lead management. As user numbers and Salesforce functionality expanded, support requests surged. Business processes required alignment with updated sales methodologies, and the company needed integrations with additional tools to enhance operations.
Solution
Guided step-by-step SAO approval process with updated eligibility criteria. Automated lead, contact, and account territory assignments. Day-to-day user support, including Q&A, guidance, and knowledge base creation. Salesforce integrations with ZoomInfo (data enrichment), Descartes (account audit), Zapier/Slack (automated Slack messaging), and 6Sense (pipeline management and revenue conversion).
Technologies Used
Apex, Flow, Approval Process, Reports/Dashboards, Page Layouts, Workflow Rules, Email Alerts, Custom Metadata
CRM Implementation & Sales Process Optimization
Challenge
The client, an IT solution provider and reseller, had no CRM system in place. Customer and partner data were scattered across different tools, making it difficult to manage relationships and prepare offers efficiently. They needed one centralized platform to support the full sales cycle.
Solution
We implemented and customized Salesforce Sales Cloud to fit the client’s processes. The setup included activity tracking, file management, mass email capabilities, quoting, and automated PDF offer generation in multiple languages. This helped standardize and streamline their day-to-day sales operations.
Technologies Used
Salesforce Sales Cloud
Advanced Salesforce Customization for Sales Excellence
Challenge
A cybersecurity client was already using Salesforce but lacked key functionalities required for effective sales management. Missing capabilities included project tracking, opportunity profitability calculation, sales target setup, dynamic Exhange rate fetching, and HR system integration. These limitations reduced visibility and control over their sales performance.
Solution
We enhanced their existing Salesforce Sales Cloud by implementing advanced customizations tailored to their needs. New features included project management, profitability dashboards, automated sales targets, real-time currency exchange rate integration, and seamless HR system connectivity. This empowered the client with a holistic and data-driven sales process.
Technologies Used
Sales Cloud, Salesforce Flow, Apex, REST API
Client testimonials
Hear from our satisfied clients who have experienced transformative results with MagicFuse.
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Ian Gotts
Founder & CEO at Elements.cloud
Adrian King
Co-founder & CTO at Elements.cloud
Joe Beech
Lead Salesforce Developer at Atamis
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Mike McIntyre
Founding Partner at Xenogenix
Mo Salam
Co-founder at Purlos
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Moataz Gouda
Head of Product at Movinga
Scott Reynolds
Sales Technology Product Leader
Rob Sheehan
Head of Product at ID-PAL
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington Spa, UK
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
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Businesses That Benefit From FSL
Enterprise SaaS
Telecom SaaS Providers
HealthTech Software
Logistics Management Systems
Utility Management SaaS
Facility Management Software
Manufacturing Software ISVs
Field Service SaaS Firms
