Salesforce Field Service Lightning Company
Elevate field service operations with MagicFuse, a leading Salesforce Field Service Lightning Company. Streamline workflows, enhance efficiency, and exceed customer expectations.
What services do we offer for Salesforce Field Service Lightning
FSL Implementation
MagicFuse excels in deploying Salesforce Field Service Lightning, enhancing your operational efficiency and customer satisfaction from day one.
Customization & Integration
We tailor FSL solutions to fit your unique needs, ensuring smooth integration with existing systems for optimal service delivery.
Training and support
Our comprehensive training and ongoing support empower your team to fully utilize FSL, elevating your customer service standards.
Continuous Advancements
Committed to innovation, MagicFuse continuously updates your FSL setup with the latest features to keep your business ahead.
Salesforce FSL by MagicFuse
MagicFuse excels in Salesforce Field Service Lightning (FSL) implementation, integration, and configuration, driving operational excellence for field service managers and technicians.
Our proficiency ensures enhanced field service operations, streamlined service cycles, and improved customer satisfaction through expert FSL CRM integration and managed services.
When your business needs Salesforce Field Service Lightning implementation
Scheduling and Dispatching Complexities
Difficulty in managing and timing service appointments and technician dispatches can lead to delays and customer dissatisfaction.
Lack of Real-time Field Communication
Absence of real-time updates from the field can hinder effective decision-making and timely service adjustments.
Ineffective Salesforce Integration
Disjointed systems can lead to a fragmented customer management experience and inefficiencies in field service operations.
Inadequate Field Service Management
Managing service resources and meeting customer expectations can be challenging without the right tools.
Low Customer Engagement and Satisfaction
Failing to meet customer expectations can lead to dissatisfaction and impact loyalty.
Poor Coordination Between Teams
Misalignment between field and office teams can compromise service delivery and efficiency.
Transform your operations with FSL implementation services
Contact MagicFuse today to get started!
How MagicFuse resolves common Salesforce FSL challenges
Efficient Scheduling and Dispatching
MagicFuse streamlines scheduling and deployment with Salesforce FSL, enhancing efficiency and customer satisfaction.
Real-time Field Updates
We implement the field service mobile app to fill the gap in real-time communication, providing updates from field operations to enhance decision-making and the generation of service reports.
Seamless Salesforce Integration
MagicFuse streamlines field service by seamlessly integrating Salesforce FSL with the ecosystem and Service Cloud.
Comprehensive Field Service Solutions
We optimize customer service using Salesforce FSL, managing resources and boosting satisfaction.on through advanced features like service level agreements and mobile workforce management.
Elevated Customer Engagement
MagicFuse boosts satisfaction and loyalty with personalized Salesforce FSL services and robust mobile support.
Improved Coordination
We streamline field and office coordination for better service delivery using tools like the field service dispatcher console and dynamic scheduling console.
Case Studies
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Data Privacy Manager for Elements.Cloud
Challenge:
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution:
The MagicFuse team designed and released a comprehensive app on AppExchange, enabling company-wide compliance with privacy regulations and GDPR. This app included features such as permission tracking, Data Protection request processing, marketing integrations, data expiration management, Customer360 consent view, and preference center setup.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution:
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Client testimonials
Hear from our satisfied clients who have experienced transformative results with MagicFuse.
Adrian King
Co-founder & CTO at Elements.cloud
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Ian Gotts
Founder & CEO at Elements.cloud
Mike McIntyre
Founding Partner at Xenogenix
Moataz Gouda
Head of Product at Movinga
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Amaury de Closset
Co-Founder and CEO at Limio
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Mo Salam
Co-founder at Purlos
Rob Sheehan
Head of Product at ID-PAL
Joe Beech
Lead Salesforce Developer at Atamis
Scott Reynolds
Sales Technology Product Leader
Brian Waterson
Senior Director, Operations
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington
Spa, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
Businesses that benefit from FSL
Enterprise SaaS
HealthTech Software
Utility Management SaaS
Manufacturing Software ISVs
Telecom SaaS Providers
Logistics Management Systems
Facility Management Software
Field Service SaaS Firms
Why MagicFuse is your ideal Salesforce FSL partner
Enhanced Efficiency
Custom solutions boost service precision and speed.
Streamlined Management
Efficient scheduling and resource optimization with Salesforce FSL.
Expertise
Qualified professionals deliver tailored FSL solutions.
Tailored Strategies
Customized approaches for specific business challenges.
Seamless Integration
Comprehensive support for smooth Salesforce ecosystem integration.
Need professional Salesforce consultation?
FAQs
Can MagicFuse integrate Salesforce Field Service Lightning with our existing systems?
Yes, our expertise includes effortless integration of Salesforce Field Service Lightning with your current systems, ensuring a unified and efficient operational workflow.
How can your team get trained on Salesforce Field Service Lightning after implementation?
We provide comprehensive training programs tailored to your team's needs, ensuring they are well-equipped to utilize Salesforce Field Service Lightning effectively.
What is the typical duration of a project with MagicFuse?
Project duration varies based on complexity and scope. However, our efficient methodology ensures timely delivery without compromising quality.
Can Salesforce Field Service Lightning from MagicFuse improve our overall customer satisfaction?
Absolutely. By streamlining field service operations and providing more responsive and personalized service, our solutions significantly enhance customer satisfaction.
Is ongoing support provided after the completion of a Salesforce Field Service Lightning project with your company?
Yes, we offer ongoing support and maintenance services to ensure your Salesforce Field Service Lightning system continues to operate optimally.
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We kindly welcome you
Ross Kurhanskyi
VP of Business Development