Revolutionizing Aviation with Salesforce Solutions
We partnered with Savback Helicopters to streamline their operations, integrating Salesforce to manage customer inquiries, automate workflows, and ensure data integrity. Through tailored Salesforce solutions, we helped Savback optimize internal processes and improve overall business efficiency.
About the Customer
Savback Helicopters is a globally recognized independent vendor specializing in the sale of both new and pre-owned aircraft. Founded in 1999 by Michael Savbäck, the company has sold over 900 helicopters to private, public, and commercial clients. With strong ties to major manufacturers such as Airbus Helicopters, Bombardier, Piper, and Cessna, Savback remains committed to providing top-tier aviation solutions while maintaining its family-oriented and customer-centric approach. As the company continues to grow, Savback strives to revolutionize the aviation market through innovation and exceptional customer service.
Client's Challenge
As Savback's business expanded internationally, the company faced challenges in streamlining its operations to effectively manage a growing customer base. The need for a more efficient system to handle customer inquiries, manage product information, and improve team collaboration was critical. Savback sought assistance to enhance their internal processes through Salesforce integration to maintain their competitive advantage in the aviation market.
Solution
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We integrated the Enquiry and Contact Us forms on Savback's website with Salesforce CRM, ensuring smooth data flow from the website to the CRM system. This integration centralized client and prospect information, enhancing data accessibility and reducing the need for manual data entry.
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Specific website modifications were made to meet business requirements, and a new Lightning Web Component (LWC) was introduced to streamline product information presentation on Deal records. Improved alignment with business needs, enhancing the website’s digital presence, provided users with easy access to detailed product information, and increased customer engagement and inquiries.
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Automated email notifications were set up to alert employees about pending tasks and critical changes, improving response time and decision-making. Enhanced team collaboration and accountability, reduced the likelihood of missed opportunities, and improved sales cycle efficiency.
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An automation system was introduced to assign tasks to Sales Representatives based on lead activity, ensuring timely follow-ups.
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We resolved system bugs and conducted comprehensive data cleansing to remove obsolete information, ensuring data integrity.
Cooperation Results
The collaboration resulted in significant operational improvements for Savback:
- Streamlined customer inquiry management with Salesforce integration.
- Enhanced product presentation and user engagement on the website.
- Increased sales team efficiency and collaboration through automated task management and notifications.
- Improved data quality and system performance, ensuring better reporting and decision-making.
Technologies Used
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