Salesforce Experience Cloud Services
Elevate user experiences with Salesforce Experience Cloud Services. Tailor customer interactions, enhance collaboration, and optimize engagement for your business.
What Services MagicFuse Offers for Salesforce Service Cloud?
Custom Salesforce Integration
Tailoring the Salesforce Experience Cloud to create multiple sites within your Salesforce CRM platform that serve as self-service portals, partner portals, or customer communities.
Community Cloud Solutions
Developing dynamic digital experiences within the Salesforce Community Cloud, optimized for both customer satisfaction and community management.
Experience Cloud Strategy
Utilizing Experience Builder to engage customers and create personalized digital experiences that form the bedrock of strong customer relationships.
Robust Partner Relationship Management
Establishing systems that enhance partner collaboration and community engagement, allowing for effortless deal registration and the facilitation of stronger partner relationships through partner portals and online communities.
Service Agent Empowerment
Implementing Service Cloud capabilities to enhance agent productivity and provide excellent customer service, including custom components and customizable dashboards for a more effective community management console.
CRM Synergy and Data Management
Optimizing the use of CRM data within the Salesforce ecosystem to ensure that your business can manage customer information effectively and create personalized content for multiple experiences.
Digital Experience Platforms
Leveraging Salesforce to craft landing pages and digital experiences that captivate external users and foster customer engagement on a cloud-based platform.
Commerce Cloud Integration
Connecting the Commerce Cloud with Experience Cloud to drive marketing campaigns and generate leads, accelerating your ability to market fast and secure more sales.
Salesforce Experience Cloud by MagicFuse
MagicFuse specializes in implementing Salesforce Experience Cloud, providing solutions that revolutionize how B2B organizations interact with their partners, customers, and teams. We focus on leveraging Experience Cloud to solve real-world problems, enhancing your business's collaboration, customer engagement, and overall digital experience.
When Your Business Needs Salesforce Service Cloud Implementation Services?
Experience Cloud Enabling
When your current digital setup fails to provide excellent customer service, or the existing customer portal doesn't reflect the personalized digital experiences expected by today's consumers.
Managing Complex Customer Journeys
If managing customer data and customer journeys through the Salesforce platform has become a struggle, impacting customer satisfaction.
External User Engagement
When the goal is to engage customers and external partners with a more cohesive digital experience, especially across multiple sites and mobile devices.
Community and Partner Collaboration
If your business is looking to enhance partner relationship managementwithin the Salesforce community cloud, creating seamless digital experiences for all users.
Expanding Salesforce Capabilities
For businesses who need to leverage the full scope of Salesforce products, particularly those looking to create and manage multiple experiences with custom components.
How MagicFuse resolves common Salesforce Service Cloud challenges?
Streamlining Case Management
Implementing Service Cloud to streamline case management, allowing service agents to manage support cases and complex needs more efficiently, improving overall customer satisfaction.
Omnichannel User Experience
Creating unified and connected digital experiences by optimizing Experience Cloudand Commerce Cloud to provide customers with comprehensive self-service portals and support.
Enhancing Customer Portal Integration
Our Experience Builder enables businesses to create personalized contentand portals that resonate with customer journeys and improve customer community bonding.
Improving Agent Productivity
Through a community management console, we grant service agents access to key features and tools that simplify their workflow, increase productivity, and enable them to provide excellent customer service.
Leveraging Salesforce CRM Data
MagicFuse optimizes the integration of Salesforce CRM data with Experience Cloud so that your business can effectively engage customers, generate leads, and nurture ongoing customer relationships.
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Optimize your business engagement with Salesforce Experience Cloud
Case Studies
Discover how businesses have transformed their digital experience with our Salesforce Experience Cloud implementations.
Data Privacy Manager for Elements.Cloud
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Certified Experts
Our team comprises certified Salesforce Experience Cloud experts, ensuring professional and effective implementation tailored to your business needs.
Businesses That Benefit From Experience Cloud
B2B Enterprises
Healthcare Providers
Educational Institutions
Financial Services
Government Agencies
Nonprofit Organizations
Why Choose MagicFuse For Experience Cloud Implementation
MagicFuse stands out for its ability to address specific challenges within the Salesforce Experience Cloud ecosystem. Our approach focuses on:
Enhancing Partner and Customer Collaboration
By creating interactive and collaborative portals, we enhance the efficiency of your partner and customer interactions.
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Streamlining Commerce and Sales Enablement
By creating interactive and collaborative portals, we enhance the efficiency of your partner and customer interactions.
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Custom Solutions for Unique Business Needs
Our implementations enable B2B organizations to boost sales productivity and streamline commerce processes.
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