Salesforce Experience Cloud Services
MagicFuse helps B2B organizations implement Salesforce Experience Cloud — building customer self-service portals, partner communities, and employee hubs that turn your CRM data into personalized digital experiences people actually use. With 150+ delivered projects and 80+ certified Salesforce consultants, we know what separates a high-performing Experience Cloud site from one that gathers dust.
Salesforce Experience Cloud Services MagicFuse Offers
Salesforce Experience Cloud by MagicFuse
MagicFuse specializes in implementing Salesforce Experience Cloud, providing solutions that revolutionize how B2B organizations interact with their partners, customers, and teams. We focus on leveraging Experience Cloud to solve real-world problems, enhancing your business's collaboration, customer engagement, and overall digital experience.
When You Need Experience Cloud Implementation
Your customers can't help themselves
If your support team is buried in repetitive tickets — password resets, order tracking, FAQ-type questions — a customer self service portal can absorb that support ticket volume. We've seen organizations cut call center volume by a third after launching self-service through Experience Cloud.
Partner collaboration is held together by email
When deal registration lives in spreadsheets, partner updates get lost in inboxes, and nobody knows who owns what — a partner community brings structure. Partners register deals, track pipeline, and access marketing campaigns in one place.
Your employees can't find anything
If internal users spend more time searching for documents than using them, employee communities centralize knowledge, technical documentation, and training materials. Internal collaboration stops being a treasure hunt.
You need multiple communities for different audiences
Experience Cloud lets you run multiple sites from a single Salesforce org — each with its own branding, content, and access rules. A customer-facing support portal and a partner-facing deal management hub can coexist without duplicating data or infrastructure.
You're already on Salesforce but not using it externally
If your CRM is rich with customer data but none of it reaches the people it could help — your customers, partners, or field teams — Experience Cloud bridges that gap. You use existing Salesforce data to enable digital experiences without rebuilding from scratch.
How MagicFuse Solves Common Experience Cloud Challenges
Streamlining Case Management and Customer Service Portals
Customer service portals are only as good as the workflows behind them. We implement case management through Service Cloud, connect it to your Experience Cloud site, and build self-service flows that let customers submit, track, and resolve support cases on their own. For SHA Africa, a social housing enterprise, we built a full Experience Cloud portal that included housing applications, repair requests, bill management, real-time notifications, and live Salesforce Chat — all integrated with Service Cloud case automation and project management workflows.
Enabling Personalized Digital Experiences at Scale
Personalization isn't just about showing someone's name at the top of the page. We use audiences, page variations, and CRM-driven logic to serve different content to different user segments. For Four Seasons, we built a residential portal where partner users see personalized widgets — today's visitors, upcoming birthdays, unprocessed requests — all dynamically rendered based on their permissions and role. The Audiences feature in Experience Builder made this possible without hardcoding anything.
Building Secure Partner Portals
Partner portals need more than a shared folder. When we worked with OpFocus to build a cybersecurity client's partner portal, security was non-negotiable. We implemented SSO with MFA, Sharing Sets with Apex Sharing for role-based data access, and Screen Flows for case management — giving partners exactly the access they needed and nothing more.
Connecting Experience Cloud with Existing Systems
Experience Cloud doesn't live in isolation. We integrate it with the tools your business already runs on — from Marketing Cloud campaigns to third-party payment processors. For Riptide, an automotive messaging platform, we built an Experience Cloud and Service Cloud integration that supports Live Chat, generative AI agents, and cross-timezone collaboration, all packaged as a managed app on AppExchange.
Launching Portals for High-Volume, Time-Sensitive Use Cases
Some portals need to handle thousands of concurrent users on day one. Working with Mphasis Silverline, we helped build a COVID vaccination registration portal on Experience Cloud that required flexible registration flows and high-performance load handling. Comprehensive performance testing ensured the portal held up under real-world demand.
Enabling Peer to Peer Support and Collaboration
For Nomagic, a robotics company, we built an Experience Cloud portal focused on partner collaboration — account and opportunity sharing, secure file exchange, Chatter groups integration, and custom sharing architecture. Partners didn't just consume information; they contributed to it.
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Key Features That Make Experience Cloud Effective
A drag-and-drop interface that lets admins create and customize sites without writing code. Non-technical users can design professional branded portals, while developers extend them with custom LWC components.
Manage and distribute content across multiple communities from a single content management hub. Create once, publish across customer, partner, and employee portals.
Define user segments based on profile, role, or behavior. Show different pages, components, and content to different groups — all without duplicating your site. Connect Data Cloud to unify customer data from multiple sources and power even more precise audience targeting in real time.
Built-in collaboration features for real-time communication. Discussion groups, @mentions, and file sharing keep users connected within the portal itself.
Turn your Experience Cloud site into a branded mobile app. Customers access the portal from their phone with the same experience they'd get on desktop.
Track user engagement, content performance, and community health. Built-in reporting helps you understand how your portal is being used and where to improve.
Experience Cloud connects natively with Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud. CRM integration means your portal always reflects the latest customer data, and actions taken in the portal flow back into your org automatically.
Optimize your business engagement with Salesforce Experience Cloud
Certified Experts
Our Experience Cloud Cases
Optimizing operations for a hospitality leader
Cell Therapy Logistics Coordination Portal
Revolutionizing Automotive Communication with AI Chat Solutions
Custom solution for EdTech software company Purlos
OpFocus: Enhancing Business Processes Through Expert Consulting
Leader in AI robotics for e-commerce
Who Benefits from Experience Cloud?
B2B Enterprises
B2B enterprises managing complex partner ecosystems and multi-step sales processes. Partner portals centralize deal registration, lead sharing, collaborative forecasting, and partner sales tracking.
Healthcare Providers
Healthcare providers coordinating between patients, providers, and administrative staff. We helped Orca Bio build an Experience Cloud portal for their cell therapy program — including therapy booking, Okta-based MFA authentication, and a metadata-driven notification system.
Educational Institutions
Educational institutions connecting with students, alumni, and administrative teams. Purlos, an AI-driven education platform, uses Experience Cloud alongside Sales Cloud and Service Cloud to manage college-student communication across WhatsApp, email, and SMS.
Financial Services
Financial services firms that need secure, compliant customer service portals with strict data access controls and audit trails.
Nonprofits
Nonprofits engaging volunteers, donors, and stakeholders. For Viva! Foundation, we built a volunteer portal on Experience Cloud with automated document generation and integrated fundraising process analysis.
Software Organizations
Software companies building customer-facing portals that extend their product experience inside Salesforce, turning customer interactions into opportunities for deeper customer engagement.
