Salesforce Customization for the Communications Industry
Unlock the full potential of your communications enterprise with MagicFuse, a Salesforce Ridge Partner at the forefront of digital transformation. Specializing in bespoke Salesforce configurations, MagicFuse offers cutting-edge solutions tailored to the unique challenges of the communications sector, driving innovation, enhancing customer experience, and streamlining operations.
What challenges can the Communications Industry encounter?
Outdated Communication Networks
Revamp your legacy systems with Salesforce solutions that support the rapid evolution of communication technologies.
001
Scattered Subscriber Data
Unify customer data to gain insightful analytics, creating opportunities for personalized service offerings.
002
Customer Retention Hurdles
Combat churn with advanced CRM tools that foster loyalty and enhance subscriber satisfaction.
003
Operational Inefficiencies
Leverage Salesforce's automation capabilities to refine processes, reduce costs, and bolster productivity.
004
Regulatory and Compliance Pressures
Ensure full compliance with industry regulations through Salesforce's customizable frameworks.
005
How MagicFuse resolves common communications industry challenges?
Network Transformation
Deploy Salesforce platforms designed to modernize network operations and support the delivery of seamless communication services.
Data Consolidation and Insights
Integrate customer data across multiple touchpoints into Salesforce, enabling a comprehensive view for strategic initiative planning.
Customer Loyalty Reinforcement
Utilize Salesforce's robust CRM features to deliver consistently excellent experiences, keeping subscribers engaged and committed.
Streamlining Key Processes
Optimize workflows and automate routine tasks with Salesforce, freeing up valuable resources to focus on core business growth.
Compliance Assurance
Adapt easily to changing regulations with Salesforce's flexible solutions, maintaining the highest standards of compliance and data security.
Need professional Salesforce consultation?
Case Studies
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Data Privacy Manager for Elements.Cloud
Challenge:
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution:
The MagicFuse team designed and released a comprehensive app on AppExchange, enabling company-wide compliance with privacy regulations and GDPR. This app included features such as permission tracking, Data Protection request processing, marketing integrations, data expiration management, Customer360 consent view, and preference center setup.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution:
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
How companies get successful with us
Check out how we help our clients to implement solutions for their businesses
Adrian King
Co-founder & CTO at Elements.cloud
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Ian Gotts
Founder & CEO at Elements.cloud
Mike McIntyre
Founding Partner at Xenogenix
Moataz Gouda
Head of Product at Movinga
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Amaury de Closset
Co-Founder and CEO at Limio
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Mo Salam
Co-founder at Purlos
Rob Sheehan
Head of Product at ID-PAL
Joe Beech
Lead Salesforce Developer at Atamis
Scott Reynolds
Sales Technology Product Leader
Brian Waterson
Senior Director, Operations
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington
Spa, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
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Certifications
FAQs
How does MagicFuse update legacy communications systems?
By employing Salesforce's versatile platforms, MagicFuse transforms aging infrastructures into modern, scalable networks ready to handle today's communication demands.
Can MagicFuse help with managing scattered subscriber information?
Yes, we excel in aggregating disparate data into Salesforce's unified system, providing actionable insights to drive more tailored and effective communications services.
What strategies does MagicFuse employ to improve customer retention?
We leverage the full suite of Salesforce's CRM tools to create targeted loyalty programs, personalized communication, and proactive service, significantly reducing churn.
How does MagicFuse enhance operational efficiency for communication companies?
We harness the power of Salesforce automation to refine and expedite processes, reduce overheads, and increase your team's focus on strategic initiatives.
How do MagicFuse’s services ensure compliance in the communications industry?
MagicFuse utilizes Salesforce's adaptable frameworks to help businesses align with industry regulations, ensuring data privacy and security without sacrificing performance.
How can communication businesses start with MagicFuse's Salesforce customization services?
Getting started is easy—reach out through our contact form to connect with our MagicFuse experts. We will assess your specific needs and challenges, planning a route that leverages Salesforce to elevate your communications offerings and operational efficiencies.
We kindly
welcome you
Ross Kurhanskyi
VP of Business Development
We kindly welcome you
Ross Kurhanskyi
VP of Business Development