MagicFuse FAQ Page

With 250+ Salesforce certifications, 150+ projects delivered, and a 100% certified team, MagicFuse is a Salesforce-dedicated division of TechMagic. Our success is reflected in a 92% NPS and partnerships that last an average of 5+ years - a sign of long-term trust and consistent results.

Agentforce Expertise

We are among the early partners with hands-on Agentforce consulting and implementation experience, helping clients unlock the potential of AI-powered copilots inside Salesforce. From designing secure data flows to training AI assistants for sales and service teams, we enable organizations to adopt Agentforce quickly and confidently.

Salesforce Implementation

We deliver fast, precise implementations aligned with your goals. Every consultant is Salesforce-certified, ensuring a transparent, consultant-to-client collaboration model. From day one, we focus on measurable impact, not just deployment.

ISV Development

Rated 4.9 stars on AppExchange, we’ve delivered secure, scalable, and compliant Salesforce-native applications for 20+ ISVs. From architecture design through AppExchange publishing, our certified engineers accelerate your time to market without compromising quality.

Managed Services

Our managed services keep your Salesforce ecosystem at peak performance. With proactive monitoring, optimization, and enhancements, we ensure long-term stability and ROI. Clients trust us for multi-year engagements, often extending beyond 5 years of collaboration.

Salesforce Integration

We create tailored integrations across ERP, finance, marketing, e-commerce, and customer support systems. Highlights include integrations with Formstack, Docusign, Zuora, Gong, WooCommerce, Twilio, and RipTide cybersecurity platforms.

Salesforce Health Check

Our certified experts review your environment to eliminate bottlenecks, boost security, streamline customizations, and ensure compliance. The result: improved performance, higher adoption, and scalability.

MagicFuse was established in 2019 as the Salesforce-focused branch of TechMagic, a technology company founded over a decade ago by experienced software engineers Oleg Dats and Andrew Kuzmych. TechMagic began as a specialist in JavaScript-based solutions for startups and enterprise-scale clients, quickly building a strong portfolio of digital products.

Our Salesforce journey started in 2016 with a high-profile bi-directional Salesforce integration for Elements.cloud. That project’s complexity and success revealed a gap in the market for technically deep, specialized Salesforce development services. We decided to address that need, first as part of TechMagic, and then as an independent brand, MagicFuse, dedicated entirely to Salesforce.

Today, MagicFuse serves clients worldwide, from venture-backed startups to global enterprises, with offices in Lviv, Ukraine, and representatives in London, UK; Kraków, Poland; and New York, USA.

Our clients share one thing in common: they want to leverage Salesforce at a deeper, more technical level. We work with:

• End-user organizations – from fintech, healthcare, and education to hospitality, automotive, and manufacturing, looking to implement Salesforce across departments.
• Salesforce ISV Partners – who need secure, scalable, compliant apps on AppExchange.
• Consultancies – who require an expert technical partner to extend their delivery capacity.

The people we collaborate with are often Product Owners, CTOs, Heads of CRM, Solution Architects, and Business Analysts who need a partner capable of owning the technical delivery end-to-end while providing transparent reporting and measurable results.

Our Salesforce implementation framework combines industry best practices with the flexibility to adapt to each client’s unique needs. A typical project follows these stages:

1. Discovery & Strategy – Stakeholder interviews, process mapping, requirements gathering, and defining KPIs.
2. Solution Architecture – Choosing the right Salesforce products and designing integrations for optimal scalability.
3. Configuration & Development – Customizing Salesforce with LWC, Apex, Flows, and other tools while following secure coding practices.
4. Data Migration & Integration – Accurate and secure data migration from legacy systems, plus connecting Salesforce to ERP, marketing, e-commerce, and other business platforms.
5. User Acceptance Testing (UAT) – Validating the solution against business requirements before launch.
6. Go-Live & Training – Smooth rollout, user onboarding, and enabling long-term adoption.
7. Post-Implementation Support – Continuous monitoring, enhancements, and issue resolution to ensure Salesforce evolves with your business.

With this approach, we’ve helped clients achieve up to 44% productivity improvements and 37% revenue growth post-implementation.

Our main development hub is in Lviv, Ukraine, in the heart of Eastern Europe’s tech ecosystem, with more than 25,000 IT professionals in the city alone. We operate in the EET time zone (UTC+2, UTC+3 during Daylight Saving Time), which allows for near-overlap with most European clients and manageable collaboration with North American partners.

We also maintain representative offices in London, Kraków, and New York to ensure proximity to our clients. Typical working hours are 9:00–18:00 EET, but our distributed teams often adjust schedules for project-specific time zone needs.

Over the years, we’ve delivered Salesforce projects across industries as diverse as:

• Hospitality & Travel – Centralized booking, service management, and customer loyalty systems.
• Healthcare – HIPAA-compliant solutions for patient engagement, scheduling, and health data management.
• High Tech – Advanced CRM customizations, SaaS platform integrations, and AI-driven Salesforce innovations tailored for technology companies.
• Education & Nonprofits – Donor management, student engagement, and grant tracking solutions.
• Financial Services – Secure, regulated environments for banking, insurance, and investment platforms.
• Retail & E-commerce – Salesforce-integrated storefronts, payment systems, and marketing automation.

Our core services cover the full Salesforce lifecycle:

1. Custom Development – Building bespoke Salesforce applications using LWC, Apex, and custom objects.
2. Salesforce Consultancy – Strategic advisory to align Salesforce with your business goals, including roadmap planning, solution architecture, and adoption strategies.
3. ISV Development – From architecture to passing Salesforce security review and AppExchange listing.
4. Agentforce – Consulting and implementation of Salesforce’s AI-powered copilots, from secure data orchestration to building tailored AI assistants that boost productivity and customer engagement.
5. Integration Services – ERP, CRM, accounting, e-commerce, AI, and custom systems integrations.
6. Managed Services – Proactive maintenance, optimization, and feature development to keep Salesforce evolving with your needs.
7. Support – Troubleshooting, enhancements, and technical advisory.
8. Health Check & Security Review – Performance audits, compliance checks, and optimization recommendations.
9. Salesforce Design Services – UI/UX improvements for better user adoption.

We are experts in Lightning Web Components for modern UI, Apex for business logic, and Flows for automation. We also have extensive experience with Salesforce’s API ecosystem for integrations (REST, SOAP) and have built real-time syncs with ERP, e-commerce, and payment platforms. While our focus is now on Lightning, we have deep Visualforce experience for legacy environments.

Beyond Salesforce, we’ve worked with AWS, Mulesoft, HubSpot, Twilio, Python, JavaScript frameworks like React and Angular, enabling hybrid solutions that blend Salesforce with other tech stacks.

Implementation timeframes depend on project scope, integration complexity, and data quality.

• Small projects (single cloud, minimal integrations): 1–2 months.
• Mid-sized projects (multi-cloud, multiple integrations): 3–6 months.
• Enterprise-scale projects (custom architecture, high data volume): 6–9 months or longer.

We focus on quality over speed, ensuring configurations, customizations, and integrations are correct from day one, avoiding costly fixes later.

Each project is managed by a dedicated Delivery Manager responsible for quality assurance, timeline control, and proactive risk mitigation. We conduct code reviews, automated testing, and regular performance audits throughout the project lifecycle.

Our team retention rate is over 3 years on average, meaning you work with stable teams that understand your business deeply. We also align with Salesforce’s latest best practices to ensure scalability, maintainability, and compliance.

We build security into every layer of your Salesforce solution, from user authentication and role-based access control to encrypted data storage and secure integration protocols. Our apps regularly pass Salesforce security reviews and independent penetration tests. We comply with GDPR, industry-specific regulations, and Salesforce’s strict security guidelines.

We’ve integrated Salesforce with platforms such as SAP, Microsoft Dynamics, Zuora, Stripe, WooCommerce, Twilio, and AI-powered solutions. Depending on your needs, we use Salesforce APIs, middleware like Mulesoft, or native connectors to ensure seamless, real-time data flow.

We run a Discovery Phase with a Business Analyst, Solution Architect, Delivery Manager, and technical leads to define scope, create a roadmap, and build a detailed budget. Our initial estimates are typically 85–90% accurate, with adjustments only when scope changes mid-project.

Every project starts with a signed NDA, and all client data is handled under strict security protocols. We never share project details publicly without explicit client approval.

Not at all; we use secure e-signature platforms so you can finalize agreements from anywhere in the world.