Salesforce Media Cloud Services
Elevate your media business with the power of Media Cloud.
Why Do You Need Salesforce Media Cloud Services?
Salesforce Media Cloud Services by MagicFuse
At MagicFuse, we customize and optimize the Media Cloud advanced capabilities of the Salesforce platform to streamline content delivery, enhance audience engagement, and create new revenue opportunities. Let us help you turn your media operations into a seamlessly integrated, growing force and optimize your business processes.
How MagicFuse Solves These Challenges
Unified Customer Data
We integrate Media Cloud with Salesforce Data Cloud to create a 360° view of your audience. This unified data model enhances targeting and personalization, allowing you to deliver tailored experiences that drive deeper engagement and higher customer retention.
Optimized Subscription & Revenue Models
By customizing Subscriber Lifecycle Management (SLM) in Salesforce Media Cloud, we optimize your subscription packages and services to boost user acquisition, retention, and overall engagement. Our tailored solutions ensure that your revenue models are aligned with customer needs, maximizing long-term value.
AI-Powered Content Personalization
Leveraging the power of sales with Einstein AI, we help you deliver intelligent, personalized content recommendations to your audience. By understanding customer preferences and predicting what content resonates with each individual, we improve engagement and foster loyalty.
Streamlined Ad Sales & Campaign Management
We configure Salesforce Media Cloud’s advanced Ad Sales Management tools, including contract lifecycle management, to streamline ad inventory management, improve campaign performance tracking, and optimize advertiser reporting. This ensures your ad sales teams can maximize revenue, track results efficiently, and enhance overall campaign ROI.
Looking for Salesforce Media Cloud Services?
Our Process
Discovery & Strategy
We start by deeply understanding your media business model and objectives. By addressing industry challenges and defining clear KPIs, we ensure that Salesforce Media Cloud is implemented to meet your unique needs, guiding your digital transformation from the outset.
Customization & Integration
Our team tailors Salesforce Media Cloud to fit your specific requirements. From subscription management to ad sales and audience analytics, we ensure seamless integration with your existing tools, providing a unified solution that aligns with your business goals.
Testing & Quality Assurance
Before going live, we rigorously test all integrations and workflows to ensure a smooth and secure deployment. Our quality assurance process guarantees that your Salesforce Media Cloud solution integrates flawlessly with your CRM, CMS, and third-party applications.
Deployment & Ongoing Support
Once deployed, we provide continuous monitoring and support, ensuring your platform stays secure, compliant, and scalable. With regular updates, security checks, and ongoing feature enhancements, we help keep your operations running smoothly as your business evolves.
Case Studies
Ascent Solutions
Challenge:
Ascent Solutions needed to implement Lightning styles on existing Visualforce pages and develop a Reservation Calendar application for tracking rental items, shipment locations, and availability. They also required a Sales Calendar component to streamline the sales team’s workflow.
Solution:
We designed and developed two distinct calendar components with unique UI and functionality, ensuring seamless integration with the Ascent Rental package. Additionally, we enhanced backend features and upgraded Visualforce components with Lightning styles for a modernized user experience.
Technologies used:
LWC, Aura, JavaScript, Visualforce, Apex.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
Data Privacy Manager for Elements.Cloud
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
OpFocus
Challenge:
OpFocus needed support in optimizing internal systems and developing custom functionalities, including new pages, LWC components, and complex backend logic to enhance time tracking, project management, and reporting.
Solution:
We implemented advanced logic to streamline internal processes, developed custom LWC components, and extended Cloud Coach package functionalities to improve user experience and scalability.
Technologies used:
Apex, LWC, Visualforce, JavaScript, CSS.
Purlos
Challenge:
Purlos needed to upgrade its Salesforce integration to handle multiple course records dynamically. Additionally, they required AI-powered communication tools to assist managers in creating templates and facilitating student-institution interactions via WhatsApp.
Solution:
We developed a dynamic data mapping solution using Custom Metadata, integrating multiple data upload methods (REST API, SFTP, HubSpot, AWS). AI integration involved embedding a database and creating Salesforce connectors to enhance automation and communication workflows.
Technologies used:
LWC, Aura, APEX, Visualforce, Experience Cloud, Custom Metadata, HubSpot, Twilio, AWS, Heroku, Make.com, LLM.
Riptide
Challenge:
Riptide needed to integrate its live chat and AI-powered Instant Agent solutions with Salesforce Service Cloud and Experience Cloud. The project required secure, scalable real-time interactions and seamless collaboration across global teams.
Solution:
We developed Riptide Live Chat for Salesforce, enabling efficient contact center communication, and Riptide Instant Agent, a generative AI-powered chat solution for automated interactions. Our team optimized time zone collaboration and provided ongoing technical support to ensure seamless integration and scalability.
Technologies used:
Salesforce Service Cloud, Experience Cloud, APEX, Lightning Components, Generative AI Integration.
Surfly
Challenge:
Surfly needed a Salesforce-managed package enabling users to collaborate through co-browsing sessions within Salesforce, requiring seamless integration with their external service.
Solution:
MagicFuse developed an LWC component that connects to Surfly’s external service, generating a co-browsing session link. The system creates and stores user IDs within Salesforce, allowing users to initiate and manage sessions effortlessly while leveraging Surfly’s advanced proxy technology.
Technologies used:
LWC, APEX, Custom Metadata.
SaaS Success
Challenge:
SaaS Success needed to modernize its event management processes, replacing outdated Excel-based workflows with a fully optimized Salesforce Sales Cloud solution to streamline operations and improve efficiency.
Solution:
We restructured workflows using Lightning App Builder, conducted a complex data migration, and developed reports and dashboards for better data visualization. Additionally, we customized an unmanaged AppExchange package for seamless event management integration.
Technologies used:
Sales Cloud, Data Loader, Lightning App Builder.
How Companies Get Successful With Us
Check out how we help our clients to implement solutions for their businesses
Adam Ros
Director of Operations at E-sign
Adrian King
Co-founder & CTO at Elements.cloud
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Doug Marinaro
CEO/Founder at Riptide
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Ian Gotts
Founder & CEO at Elements.cloud
Joe Beech
Lead Salesforce Developer at Atamis
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Mike McIntyre
Founding Partner at Xenogenix
Mo Salam
Co-founder at Purlos
Moataz Gouda
Head of Product at Movinga
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Rob Sheehan
Head of Product at ID-PAL
Scott Reynolds
Sales Technology Product Leader
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Scott Reynolds
Sales Technology Product Leader
5.0
MagicFuse helped us develop our E-Sign/Salesforce integration, enhancing the features and functionality. They were very professional and friendly throughout the process and were proactively always in communication. We were very impressed at how efficient they were and they went above and beyond our expectations. I would highly recommend MagicFuse!
Liverpool, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
We hired MagicFuse to integrate Riptide’s live chat with generative AI into Salesforce Service Cloud and Field Service Lightning using Omnichannel. MagicFuse provided experts to scope and execute the project. In 80 days, they deployed the live chat integrated with Service Cloud, Omnichannel, and Riptide’s AI. The client was delighted and extended the project.
San Francisco, USA
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington Spa, UK
5.0
From our experience, MagicFuse has talented senior Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
When working with the MagicFuse team, I know I have a partner that not only builds sound, scalable technology solutions but also consults as a trusted advisor. I appreciate that I can come to them with a partially solutioned requirement, and we can discuss the pros and cons of different approaches while always thinking about the end user experience. Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful.
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work.
1 | 0
Why Choose MagicFuse for Salesforce Media Cloud Implementation?
Certified Salesforce Experts (200+ certifications)
Proven Industry Experience (10+ years, 150+ projects, 92% client NPS)
Custom Solutions
Seamless Integration & Ongoing Support
