Driving Partner Collaboration with Salesforce Experience Cloud
We partnered with Nomagic to develop a secure and efficient Experience Cloud Portal that enhanced communication, streamlined workflows, and enabled real-time data access. This solution strengthened partner relationships and improved business outcomes with robust security and insightful analytics.
About the Customer
Nomagic specializes in intelligent robotic solutions designed for e-commerce and retail warehouses. Their AI-driven systems automate tasks such as picking, sorting, and packing, integrating deep learning and cloud technology to enhance efficiency and reduce operational costs. Nomagic delivers scalable automation solutions that help clients achieve fast ROI and significant cost savings.
Client's Challenge
Nomagic partnered with Hitteps to build a robust Experience Cloud Portal to improve partner collaboration. Their goals included streamlining workflows, enabling real-time access to key documents and data, and ensuring high-level security for sensitive information. They also wanted analytics capabilities to monitor deal progress and success, aiming to strengthen partnerships and boost revenue growth.
Solution
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Developed a user-friendly portal enabling Nomagic’s partners to collaborate seamlessly with internal teams. The portal supports account, opportunity, and lead sharing, secure file and document exchange, integrated Chatter groups, record feeds, and task management.
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Introduced new record types and fields to clearly distinguish internal versus external data, enhancing data organization and reporting accuracy. Streamlined data entry and management and enhanced decision-making through improved reporting.
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Built a tailored sharing architecture controlling visibility of records, files, reports, and dashboards based on user roles. This ensured strong data security while enabling partners to access required information.
Technologies Used
Cooperation Results
This partnership empowered Nomagic with a scalable, secure portal that transformed partner collaboration. Enhanced UI, communication tools, and task management boosted workflow efficiency. The custom sharing model maintained strict data security without hindering accessibility. Detailed training and dashboards further enabled users to maximize portal benefits and support data-driven decisions, fostering stronger partnerships and driving revenue growth.
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