Agentforce Consulting Services
At MagicFuse, we offer specialized Agentforce consulting services to help organizations enhance their business processes, develop more efficient workflows, and scale operations effectively with intelligent automation powered by Agentforce Agents.
Salesforce Agentforce consulting services by MagicFuse
Boost your CRM capabilities with MagicFuse's Salesforce Agentforce solutions. Harness the power of AI-driven automation and predictive analytics to optimize customer interactions, enhance efficiency, and achieve superior results
What Salesforce Agentforce Services Do We Offer?
Agentforce Integration and Customization
We provide end-to-end Salesforce Agentforce integration into Salesforce, crafting autonomous agents that align with your unique business logic and utilize CRM data and external data. Our service includes developing custom workflows, configuring intent recognition, and tailoring behavior to support complex interactions, delivering a fully personalized AI-driven experience for customers and employees alike.
AI-Powered Chat and Messaging Solutions
Deploy intelligent chatbots powered by Agentforce that utilize natural language processing across platforms like web chat, in-app messaging, email, and SMS. We configure automated conversational flows that resolve customer queries in real time, reduce human workload, and maintain context-rich communication that reflects your brand voice.
Multi-Channel Automation and Support
We enable Salesforce Agentforce to work seamlessly across multiple touchpoints such as WhatsApp, SMS, email, and other Salesforce tools through Salesforce’s Omni-Channel capabilities, integrating with Salesforce Data Cloud. Customers receive fast, consistent, and intelligent responses, no matter the communication channel.
Salesforce CRM Data Integration for Smarter Conversations
Enhance your customer service by empowering Agentforce to access and analyze Salesforce record data to handle customer inquiries and improve sales processes efficiently. From case history to user preferences, our configurations ensure that your autonomous AI agents deliver contextual, accurate, and meaningful responses that enhance engagement and satisfaction.
Real-Time Location-Aware Assistance
We enhance Agentforce capabilities with real-time location data by integrating APIs, such as Google Maps. Your AI agent can respond to queries like “nearest pickup point” or “available services nearby,” offering rich, location-aware support for travel, hospitality, or logistics use cases.
AI-Driven Campaign Management and Content Automation
From content generation to campaign tracking, we use Agentforce to automate your campaign agent marketing operations. Leverage AI to launch, monitor, and optimize campaigns within the Salesforce platform, ensuring consistent messaging, automated content creation, and measurable results.
Lead Qualification and Sales Development
We implement AI Sales Development Representatives (SDRs) powered by Agentforce that autonomously engage leads, answer common questions, and schedule calls, allowing human agents to focus on more complex tasks. These agents qualify prospects based on defined rules, freeing your team to focus on closing deals.
AI-Enhanced Incident and Issue Management
Streamline your support operations by automating the capture, classification, and routing of customer issues to enhance customer relationships. Salesforce Agentforce ensures that incidents are logged properly, assigned to the right team, and resolved more quickly, thereby boosting customer satisfaction and internal efficiency.
Why Companies Need Salesforce Agentforce Consulting Services
Automate repetitive customer service and marketing tasks
Deliver hyper-personalized, context-aware interactions
Scale customer support without adding headcount
Ensure seamless messaging across multiple platforms
Increase sales efficiency through AI-powered lead qualification
Handle complex customer queries intelligently
Improve incident resolution and internal case tracking
Reduce operational costs while increasing productivity
Transform your operations with Salesforce Agentforce implementation services
How MagicFuse Solves Common Agentforce Challenges
Custom AI Integration with Salesforce
- Challenge: Embedding AI into an existing Salesforce app like CalendarAnything
- Our Solution: We created a seamless Agentforce-powered chat interface within the app, allowing users to receive personalized, real-time assistance based on their specific Salesforce records.
Automating Multi-Channel Communication
- Challenge: Need for consistent engagement across WhatsApp, SMS, and email
- Our Solution: Integrated Agentforce with Salesforce, Twilio, and WhatsApp to automate student engagement campaigns, streamlining operations and improving reach.
Real-Time, Location-Aware Support
- Challenge: Delivering location-specific responses in the hospitality sector
- Our Solution: Connected Agentforce to external APIs for real-time location data, enabling personalized recommendations for routine tasks. for nearby attractions, services, or airports.
Streamlining Incident Management
- Challenge: Managing glitches and technical issues efficiently
- Our Solution: Built custom flows to capture, categorize, and escalate issues using Agentforce and Salesforce, ensuring quick resolution and accurate tracking.
Automating Lead Qualification and Sales Development
- Challenge: High volume of leads with limited sales resources
- Our Solution: Deployed Agentforce-powered SDRs on the website to autonomously qualify leads and act as a sales coach to schedule meetings, significantly improving conversion rates.
Optimizing AI-Driven Campaigns and Content Creation
- Challenge: Manual content creation and tracking
- Our Solution: Used Agentforce and OpenAI to automate messaging creation and prompt builder campaign analytics, enabling precise targeting and better performance.
Handling Complex Customer Interactions
- Challenge: Customer queries involving dynamic data sources
- Our Solution: Configured Agentforce to manage complex tasks involving multi-step, data-rich questions, like finding nearby services with real-time external API data.
Seamless Integration with External Tools
- Challenge: Connecting Salesforce and Agentforce with third-party tools
- Our Solution: Integrated Agentforce with Twilio, HubSpot, and Make.com to unify sales and support workflows across platforms.
Success stories
Explore how our Salesforce Experts have driven success across various businesses.
Optimizing operations for a hospitality leader
Challenge:
The client struggled with inefficiencies and delays caused by fragmented data and uncoordinated processes. This impacted overall service quality and customer satisfaction
Solution:
We implemented a centralized system in Salesforce, simplifying workflows and improving usability. This streamlined operations and enhanced the overall service experience
Technologies used:
Salesforce, Apex, Visualforce, SOQL, Lightning Component Framework, Lightning Web Components
Revolutionizing the International Aviation Market
Challenge
As Savback's business expanded internationally, the company faced challenges in streamlining its operations to effectively manage a growing customer base. The need for a more efficient system to handle customer inquiries, manage product information, and improve team collaboration was critical.
Solution
We integrated the Enquiry and Contact Us forms on Savback's website with Salesforce CRM, ensuring smooth data flow from the website to the CRM system. This integration centralized client and prospect information, enhancing data accessibility and reducing the need for manual data entry.
Technologies
Sales Cloud, Apex, WordPress, Python, Salesforce Flows, Lightning Email Templates, Lightning Web Components.
The go-to supplier for plastic moulding
Challenge
Nickerson PMS approached MagicFuse seeking to improve their customer relationship management by implementing Salesforce Sales Cloud. With a strong B2B focus and a desire to simplify sales processes, their goals were to enhance lead and opportunity tracking while maintaining streamlined operations.
Solution
Our team at MagicFuse conducted a thorough analysis of Nickerson PMS’s existing data and business processes, then implemented tailored Salesforce solutions.
Technologies
Salesforce Sales Cloud, Salesforce Quote Object, Data Import and Cleansing Tools.
Smart Havens Africa Case Study
Challenge
As Smart Havens Africa grew, they faced challenges managing complex workflows —from housing applications and maintenance coordination to property management. Their existing system lacked the integration and automation needed to keep pace with their expanding operations and community engagement goals.
Solution
MagicFuse implemented a comprehensive Salesforce solution tailored to SHA’s unique needs.
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Digital Engagement & Omni-Channel, PhoneIQ Telephony Integration, Zapier (for QuickBooks and E-signature).
Streamlining Processes at Auto Service Repairs
Challenge
As the company expanded, Auto Service Repairs needed to automate manual processes that relied heavily on external data entry, causing delays and errors.
Solution
Developed a mobile-optimized portal connecting garage technicians and drivers to CRM data, enabling real-time progress tracking and on-the-go insights.ntegrated mobile photo capture for vehicles before pickup/delivery, instantly uploading images and comments to Salesforce for detailed damage documentation and accountability.
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Apex, WPForms, Drive Connect, Lightning Email Templates, Salesforce Flows.
Leader in AI robotics for e-commerce
Challenge
Their goals included streamlining workflows, enabling real-time access to key documents and data, and ensuring high-level security for sensitive information. They also wanted analytics capabilities to monitor deal progress and success, aiming to strengthen partnerships and boost revenue growth.
Solution
Developed a user-friendly portal enabling Nomagic’s partners to collaborate seamlessly with internal teams. The portal supports account, opportunity, and lead sharing, secure file and document exchange, integrated Chatter groups, record feeds, and task management.
Technologies
Salesforce Experience Cloud, Chatter Groups and Record Feeds, Custom Sharing and Security Models.
OpFocus: Enhancing Business Processes Through Expert Consulting
Challenge:
OpFocus needed support in optimizing internal systems and developing custom functionalities, including new pages, LWC components, and complex backend logic to enhance time tracking, project management, and reporting.
Solution:
We implemented advanced logic to streamline internal processes, developed custom LWC components, and extended Cloud Coach package functionalities to improve user experience and scalability.
Technologies used:
Apex, LWC, Visualforce, JavaScript, CSS.
Salesforce Calendar for Ascent Solutions
Challenge:
Ascent Solutions needed to implement Lightning styles on existing Visualforce pages and develop a Reservation Calendar application for tracking rental items, shipment locations, and availability. They also required a Sales Calendar component to streamline the sales team’s workflow.
Solution:
We designed and developed two distinct calendar components with unique UI and functionality, ensuring seamless integration with the Ascent Rental package. Additionally, we enhanced backend features and upgraded Visualforce components with Lightning styles for a modernized user experience.
Technologies used:
LWC, Aura, JavaScript, Visualforce, Apex.
The only procurement software provider on the Salesforce platform
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Technologies used:
Visualforce, APEX, Salesforce Communities, Python, Heroku.
Amazing GDPR management app for AppExchange
Challenge
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution
MagicFuse developed and launched an AppExchange app ensuring company-wide GDPR compliance, featuring permission tracking, data requests, marketing integrations, data expiration, Customer360 consent, and a preference center.
Technologies used:
Visualforce, APEX, Salesforce Lightning, CSV Reader, Salesforce Communities, Generic Batches.
Pain killer app to clean up your Salesforce Org
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Technologies used:
Visualforce, APEX, Lightning, Salesforce Communities, Generic Batches, CSV Reader.
Salesforce integrations for ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
Technologies used:
LWC, SOQL, APEX, SOSL.
Salesforce managed package for Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
Technologies used:
Salesforce Flows, Apex, Lightning Web Components, Custom Objects, Limio API.
Custom solution for EdTech software company Purlos
Challenge:
Purlos needed to upgrade its Salesforce integration to handle multiple course records dynamically. Additionally, they required AI-powered communication tools to assist managers in creating templates and facilitating student-institution interactions via WhatsApp.
Solution:
We developed a dynamic data mapping solution using Custom Metadata, integrating multiple data upload methods (REST API, SFTP, HubSpot, AWS). AI integration involved embedding a database and creating Salesforce connectors to enhance automation and communication workflows.
Technologies used:
LWC, Aura, APEX, Visualforce, Experience Cloud, Custom Metadata, HubSpot, Twilio, AWS, Heroku, Make.com, LLM.
Revolutionizing Automotive Communication with AI Chat Solutions
Challenge:
Riptide needed to integrate its live chat and AI-powered Instant Agent solutions with Salesforce Service Cloud and Experience Cloud. The project required secure, scalable real-time interactions and seamless collaboration across global teams.
Solution:
We developed Riptide Live Chat for Salesforce, enabling efficient contact center communication, and Riptide Instant Agent, a generative AI-powered chat solution for automated interactions. Our team optimized time zone collaboration and provided ongoing technical support to ensure seamless integration and scalability.
Technologies used:
Salesforce Service Cloud, Experience Cloud, APEX, Lightning Components, Generative AI Integration.
Custom Salesforce Revamp for Seamless Event Management
Challenge:
SaaS Success needed to modernize its event management processes, replacing outdated Excel-based workflows with a fully optimized Salesforce Sales Cloud solution to streamline operations and improve efficiency.
Solution:
We restructured workflows using Lightning App Builder, conducted a complex data migration, and developed reports and dashboards for better data visualization. Additionally, we customized an unmanaged AppExchange package for seamless event management integration.
Technologies used:
Sales Cloud, Data Loader, Lightning App Builder.
Salesforce managed package for Surfly
Challenge:
Surfly needed a Salesforce-managed package enabling users to collaborate through co-browsing sessions within Salesforce, requiring seamless integration with their external service.
Solution:
MagicFuse developed an LWC component that connects to Surfly’s external service, generating a co-browsing session link. The system creates and stores user IDs within Salesforce, allowing users to initiate and manage sessions effortlessly while leveraging Surfly’s advanced proxy technology.
Technologies used:
LWC, APEX, Custom Metadata.
Breathing Life into Buildings: Ventilation and Daylighting Solutions
Challenge
The company sought to improve its sales and operational processes by addressing Salesforce CPQ and Sales Cloud issues, expanding CPQ capabilities, enhancing the Salesforce UI, integrating Salesforce with Microsoft Dynamics, and implementing a custom order management system. These improvements aimed to streamline quoting, sales workflows, data consistency, and order tracking.
Solution
We resolved system issues to enhance reliability and performance, ensuring smoother sales operations.
Technologies
Salesforce Sales Cloud, Salesforce CPQ with Custom Extensions, Microsoft Dynamics Integration, Lightning Web Components (LWC).
Client testimonials
Hear from our satisfied clients who have experienced transformative results with MagicFuse.
Amaury de Closset
Co-Founder and CEO at Limio
Brian Waterson
Senior Director, Operations
Fabio L. Massetta
VP of Sales & Marketing Ascent Solutions
Joe Beech
Lead Salesforce Developer at Atamis
Ian Gotts
Founder & CEO at Elements.cloud
Michael Dalton
Principal Salesforce Consultant at Xenogenix
Adrian King
Co-founder & CTO at Elements.cloud
Mike McIntyre
Founding Partner at Xenogenix
Mo Salam
Co-founder at Purlos
Pia Oenning
Senior Operations Manager at Salesfive Consultingo
Rob Sheehan
Head of Product at ID-PAL
Moataz Gouda
Head of Product at Movinga
Scott Reynolds
Sales Technology Product Leader
5.0
Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.
London, UK
5.0
Collaborating with MagicFuse has allowed me to rapidly develop and deploy Salesforce functionality, giving our business the tools they need to be successful...
Boston, MA, USA
5.0
Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.
New York, USA
5.0
We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...
Cardiff, UK
5.0
I cannot express how impressed we are by the commitment and dedication of your team. The recent set backs are frustrating but we will work through them. The comments and enthusiasm from early users is really, really encouraging...
London, UK
5.0
I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work
London, UK
5.0
They have a very good balance of understanding our goals, knowing when to take pragmatic decisions.
London, UK
5.0
MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.
Hoxton, England
5.0
Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.
Munich, Germany
5.0
MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.
Dublin, Ireland
5.0
Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.
Berlin, Germany
5.0
The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work
Leamington Spa, UK
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Why Choose MagicFuse?
100% Certified Team
Our entire engineering team holds Salesforce certifications, ensuring expert-level knowledge and proven skills to deliver reliable, high-quality solutions.
250+ Salesforce Certifications
With over 250 certifications earned, including recent ones like Experience Cloud Consultant, Data Cloud Consultant, B2B Solution Architect, AI Specialist, and more, we stay at the forefront of Salesforce innovations to meet your evolving needs.
Customer-Facing Engineering Team
We believe in full transparency. Our clients have direct access to our engineers and resources, with no hidden layers, enabling smooth communication and collaborative problem-solving.
Fast Recruitment & Strong Retention
We recruit top Salesforce experts quickly, averaging 6 weeks per hire, while maintaining strong employee retention of over 3 years to provide consistent expertise on your projects.
Outstanding Client Satisfaction
Our commitment to quality is reflected in an impressive Net Promoter Score of 92%, showing that clients trust and recommend our services.
Top AppExchange Rating
With a stellar 4.9-star rating on Salesforce AppExchange, we demonstrate consistent excellence and customer satisfaction in the Salesforce ecosystem.
Businesses that benefit from Agnetforce implementation services
Retail business
Manufacturing industry
Healthcare
Education sector
Financial services business
Real Estate industry
Technology sector
Travel and hospitality industry
FAQs
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