Salesforce Support and Maintenance Services
We provide complete maintenance of your Salesforce ecosystem
Administration
Our dedicated team provides meticulous daily administration services to configure tailored Salesforce solutions based on users' requests. We expertly set up workflows, configure custom reports, and install apps, ensuring seamless continuity for your Salesforce-supported business operations.
System monitoring
Our expert team specializes in round-the-clock system monitoring for Salesforce. With our swift detection and resolution of any errors, we ensure peak performance and proactively prevent critical performance issues. Your Salesforce platform will run seamlessly with our reliable support.
Monthly check
Monthly, our team conducts comprehensive health checks on your Salesforce solution, identifying inefficiencies and optimizing features/processes for better performance, ensuring your business operations run smoothly and efficiently.
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More services for your Salesforce ecosystem
Elements.cloud
Challenge:
Elements.cloud faced the task of constructing a secure and scalable Salesforce managed package and deploying it to the AppExchange.
Solution:
Our team built a faultless AppExchange package that passed security reviews, enabling seamless integration between Salesforce and Elements. This achievement was driven by our deep understanding of Salesforce, streamlined data processing, optimized queries, and detailed monitoring with AWS CloudWat.
Atamis
Challenge:
The project posed a technical challenge due to its complex logic and compatibility requirements with both the Classic and Lightning interfaces. However, we swiftly delved into the details and completed the initial scope of urgent changes ahead of the client's estimated timeframe.
Solution:
We introduced a dedicated Salesforce developer to optimize and fix bugs in the existing codebase, gradually expanding to develop new features, integrate with third-party systems, and conduct research. Our technical expertise, systematic approach, and strong project management practices enabled the growth of the Atamis product.
Data Privacy Manager for Elements.Cloud
Challenge:
The implementation of the GDPR policy by the EU posed a significant challenge for Salesforce marketers, particularly in ensuring data consistency.
Solution:
The MagicFuse team designed and released a comprehensive app on AppExchange, enabling company-wide compliance with privacy regulations and GDPR. This app included features such as permission tracking, Data Protection request processing, marketing integrations, data expiration management, Customer360 consent view, and preference center setup.
Limio
Challenge:
Create managed package enabling seamless B2B and B2C commerce management within Salesforce Service or Sales Cloud for customer service agents.
Solution:
Limio for Salesforce went through various iterations, resulting in a highly scalable and customizable version using Salesforce Flows, Apex, and LWCs. Integrated with Limio Commerce and third-party payment systems, Limio provides agents secure visibility into customer history, tracks subscription changes, and offers flexible payment processing. Custom Objects enable customers to customize components to their preferences.
ID-Pal
Challenge:
The client requested two things: integrating their real-time verification solution into Salesforce for universal customer usage and extending standard objects' functionality with dynamic custom objects for increased flexibility.
Solution:
We tackled the challenge of bidirectional custom authorization between Salesforce and ID-Pal, ensuring high-security data retrieval and presentation within Salesforce. Our managed package facilitates user-friendly review and updates of personal data in both directions, while also supporting dynamic interactions between main and custom objects through backend and LWC components.
FAQs
What does Salesforce Support involve?
Salesforce Support involves continuous monitoring and management of your Salesforce platform. It includes system monitoring, bug fixes, performance enhancements, data management, user training, and regular health checks.
Is Salesforce Support available 24/7?
Depending on the service provider, Salesforce Support may offer 24/7 availability or follow a predefined support schedule. Ensure to check with your service provider regarding their support hours.
Can I customize Salesforce Support based on my business needs?
Yes, most Salesforce Support Services can be tailored to match your unique business requirements. You can choose from different support packages or work with the provider to create a custom support plan.
How do I request support or report an issue?
Typically, you can request support or report issues through an online portal, email, or a designated support hotline. The service provider will then acknowledge your request and initiate the necessary actions.
What is included in a Salesforce health check?
A Salesforce health check involves a thorough evaluation of your Salesforce org to assess its overall performance, security, and compliance. It may include an analysis of data integrity, system configurations, and recommendations for optimizations.
Can Salesforce Support Services help with data migration and integration?
Yes, many Salesforce Support Services offer assistance with data migration and integration from other systems, ensuring a seamless transfer of data and the integration of Salesforce with your existing tools.
We kindly welcome you
Ross Kurhanskyi
Head of Partner Engagement