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Salesforce Integrations for Customer Support

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Salesforce Integrations for Customer Support

We can integrate your Salesforce CRM with

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Why go for Salesforce integration with Customer service apps?

Salesforce integration with customer service apps helps to streamline all the touchpoints of client engagement. Any client interaction, using your customer service tool, can also be captured and attached in your Salesforce CRM, instead of manually transferring data from one app to another.
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Why Integrate Salesforce With Customer Service Apps

Sales and customer support are indispensable to a business. While the sales team brings in new customers to a business, customer support is tasked with retaining them. The support team plays a vital role in building customer’s trust and ensuring that their concerns are addressed.In a data-driven environment, both teams rely on software to get their jobs done efficiently. Most sales personnel turn to Salesforce, the industry-leading CRM cloud software for tracking customer activity. Meanwhile, the support team relies on various choices of apps to interact with the customers.Just as Salesforce is doing a great job for the sales team, customer support apps are equally helpful for the support personnel. Yet, both software would, by default, operate with separate databases, which prevents a business from offering the best customer experience.Therefore, Salesforce integration with customer service apps is the ideal solution towards providing a highly-satisfactory customer experience. By doing so, the customer’s service apps are enriched by sales information like purchase history, customer preferences, and spending patterns.Maintaining the same customer context between sales and support is proven to boost efficiency and customer satisfaction. These specific types of integration between Salesforce and customer service apps are found to be highly impactful.
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Salesforce computer telephony integration (CTI)

Businesses can’t afford to fumble through pages of records when customer support calls or take calls from a customer. With Salesforce CTI integration, relevant information is shown on the screen when you dial the customer’s number. It makes the call feel more personal, and the customer feels valued. CTI Salesforce integration also ensures that all conversations are automatically logged and appended to the customer records with ease. It’s an efficient way to ensure all customer cases are attended to promptly and ensure the sales team’s effort doesn’t go wasted.

Salesforce social customer support integrations

Today, most customers spend long hours on social media, and expect businesses to do the same. This is where integrating social customer service with Salesforce helps. It connects social media platforms to Salesforce, which then enable the support team to have a 360 perspective of the customers. Social customer service Salesforce integration allows customer’s questions to be routed to the right agent. This is crucial if your business is dealing with a global audience that speaks different languages. Support quality is also greatly enhanced as the personnel is armed by the necessary details from the Salesforce database.

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Adrian King

Adrian King

Co-founder & CTO at Elements.cloud
Adrian King
Pia Oenning

Pia Oenning

Senior Operations Manager at Salesfive Consultingo
Pia Oenning
Ian Gotts

Ian Gotts

Founder & CEO at Elements.cloud
Ian Gotts
Mike McIntyre

Mike McIntyre

Founding Partner at Xenogenix
Mike McIntyre
Moataz Gouda

Moataz Gouda

Head of Product at Movinga
Moataz Gouda
Michael Dalton

Michael Dalton

Principal Salesforce Consultant at Xenogenix
Michael Dalton
Amaury de Closset

Amaury de Closset

Co-Founder and CEO at Limio
Amaury de Closset
Fabio L. Massetta

Fabio L. Massetta

VP of Sales & Marketing Ascent Solutions
Fabio L. Massetta
Mo Salam

Mo Salam

Co-founder at Purlos
Mo Salam
Rob Sheehan

Rob Sheehan

Head of Product at ID-PAL
Rob Sheehan
Joe Beech

Joe Beech

Lead Salesforce Developer at Atamis
Joe Beech
Scott Reynolds

Scott Reynolds

Sales Technology Product Leader
Joe Beech
Brian Waterson

Brian Waterson

Senior Director, Operations
Joe Beech
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Super and competent partner who built a custom solution for a resource planning tool for us. The project is still running and the tool is still being developed. Good communication with MagicFuse, very short response time and fast help.

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Great development team. Great knowledge, highly recommended!

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Great service and motivated Salesforce team. I have been working with a developer from MagicFuse for a year, I must say that the quality is amazing and they are very professional and fun people to know! Highly recommend their services.

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I have worked with MagicFuse on a number of complex projects and they are always professional and helpful. I would have no issue recommending these guys to anyone. Thanks for the good work

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Salesforce developers who can be trusted to code to a high standard with an adequate level of supervision. We are happy with the outcome they have delivered.

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Continuing our collaboration has been a natural choice, driven by the successful outcomes we’ve achieved together. Looking ahead, we’re excited about the prospect of further enhancing our Salesforce native applications in tandem with MagicFuse.

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MagicFuse completed the project on time and rectified issues quickly. They produced high-quality work despite the complex tasks. Virtual meetings and emails ensured seamless project management.

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MagicFuse have been instrumental in helping us establish our Salesforce offering and bring our best in class identity verification solutions to the App Exchange.

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We have been working with MagicFuse for more than 12 months, involving them to support our development projects. We have found them to be diligent, hard-working, and very effective...

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The MagicFuse team did a brilliant job, and when I get another project, I'd be delighted to work with them again if they are available. I had a call with the client's CEO, and he was delighted with all of the work

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